Miaplaza, Inc.

Product Manager

• Develop and maintain a clear vision for your product area that guides prioritization
• Collaborate with UX and engineering teams to optimize product delivery
• Conduct customer research and analyze data to drive product decisions
• Manage stakeholder expectations and communicate product updates

Content Marketing Manager

• Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)
• Identify nuanced posts by students that may not be directly addressed in content guidelines
• Decode and interpret hidden messages or meanings in student communication
• Provide prompt, kid-friendly, and encouraging responses to student inquiries
• Empower students with clear, age-appropriate explanations of moderation decisions
• Make swift, thoughtful decisions to uphold community standards
• Stay current on trends to connect meaningfully with students
• Collaborate to refine policies and enhance the community experience
• Commit to excellence through accurate documentation and continuous growth

Content Moderator

Customer Support

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)
• Resolve customer issues with empathy and efficiency while maintaining elite standards
• Personalize communication to make every customer feel valued and understood
• Analyze customer needs and recommend appropriate solutions
• Maintain detailed interaction records and collect valuable customer feedback
• Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences
• Transform challenging customer situations into positive outcomes

Customer Service Specialist

Recruitment

• Skillfully interview, assess, and screen an often high volume of incoming applicants, identifying promising candidates who align with our culture and requirements.
• Maintain engaging communication with candidates throughout their journey, from initial outreach to offer discussions, including alternative assessment requests.
• Work independently to screen candidates, manage interviewing schedules, and move candidates through the pipeline efficiently.
• Provide comprehensive administrative support to the HR team in a variety of administrative tasks.

Product Manager

Content Moderator

Customer Service Specialist

Talent Acquisition Specialist