Miaplaza, Inc.

Software Engineer

• Design and develop social studies educational content (video scripts, assessments, and written materials) for 6-12th grade students
• Ensure content is pedagogically sound, engaging, age-appropriate, and accessible for students
• Write clear and measurable lesson objectives, and align teaching materials to meet objectives
• Use technology, such as Google Slides, Sheets, Docs, Figma, and screencasting software
• Differentiate instruction to accommodate diverse learning styles and needs
• Continuously evaluate and refine content based on feedback and educational outcomes
• Collaborate on special projects and assignments

Secondary Social Studies Curriculum Developer

Customer Support

• Manage a structured caseload of students receiving intensive academic intervention
• Design and implement measurable intervention plans with clear goals and progress monitoring
• Facilitate regular 1:1 and small group intervention sessions
• Analyze grades, pacing, checkpoint completion, and attendance to guide decisions
• Contribute to intervention program development and policy improvement

Student Support Specialist

Product Manager

• Develop and maintain a clear vision for your product area that guides prioritization
• Collaborate with UX and engineering teams to optimize product delivery
• Conduct customer research and analyze data to drive product decisions
• Manage stakeholder expectations and communicate product updates

Content Marketing Manager

• Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)
• Identify nuanced posts by students that may not be directly addressed in content guidelines
• Decode and interpret hidden messages or meanings in student communication
• Provide prompt, kid-friendly, and encouraging responses to student inquiries
• Empower students with clear, age-appropriate explanations of moderation decisions
• Make swift, thoughtful decisions to uphold community standards
• Stay current on trends to connect meaningfully with students
• Collaborate to refine policies and enhance the community experience
• Commit to excellence through accurate documentation and continuous growth

Content Moderator

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)
• Resolve customer issues with empathy and efficiency while maintaining elite standards
• Personalize communication to make every customer feel valued and understood
• Analyze customer needs and recommend appropriate solutions
• Maintain detailed interaction records and collect valuable customer feedback
• Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences
• Transform challenging customer situations into positive outcomes

Secondary Social Studies Curriculum Developer

Student Support Specialist

Product Manager

Content Moderator

Customer Service Specialist