Technical Support Engineer
Mia Labs
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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About the role
- Ensure the functionality and reliability of Mia’s production platform used by dealerships nationwide.
- Manage technical support for our clients - triaging, tracking, and resolving client-reported issues.
- Serve as the Tier 2 escalation point for client-reported feedback and third-party integration failures.
- Collaborate with Client Success, Engineering, and Product to drive timely fixes, root cause analysis, and continuous improvement,
- Diagnose and troubleshoot issues across application and API layers, including Python services, third-party integrations, and Postgres databases.
- Monitor ticket queues and application alerts to proactively detect, reproduce, and resolve performance anomalies.
- Partner with Client Success to escalate long term solutions and feature enhancements to Engineering teams.
- Create and maintain robust documentation on commonly reported issues, root causes, and remediation steps to streamline operations.
Requirements
- 2+ years of experience in application, technical, or customer support.
- Proficiency in debugging in Python, or similar programming languages.
- Experience with data analysis in PostgreSQL or similar relational databases.
- Familiarity with RESTful APIs, Git SCM, and cloud platforms such as Azure, AWS, or GCP.
- Demonstrated skills in issue tracking, root cause analysis, and structured troubleshooting with a methodical, detail-oriented approach.
- Excellent communication skills, with the ability to communicate directly with our clients and third-party software providers.
- Ability to navigate ambiguity and rapid process iteration in fast-paced startup environments.
Benefits
- Equity participation through stock options.
- Fully paid health, vision & dental insurance for employees.
- Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
- Free lunches, parking stipend provided, team events, and a casual, but get things done culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonPostgreSQLRESTful APIsGit SCMdata analysisdebuggingtroubleshootingroot cause analysisissue trackingthird-party integrations
Soft Skills
communicationproblem-solvingdetail-orientedcollaborationclient supportadaptabilitymethodical approachnavigating ambiguitycontinuous improvementtechnical support