Mia Labs

AI Engineer

• Build and improve the real-time voice AI pipeline: speech-to-text, conversational LLM orchestration, and text-to-speech, with hard latency targets (we hold P90 end-to-end latency under 2 seconds and are pushing lower).
• Improve model performance in production, run evals for core functionality.
• Improve instrumentation (OTel/Braintrust), build dashboards and alerting.
• Optimize cost: squeezing more throughput out of open source LLMs.
• Work with vendors like Anthropic, Microsoft/Azure OpenAI, Deepgram, and NVIDIA — testing new voice and language models, evaluating alternatives, and handling failover when a provider has issues.
• Ship AI R&D features into production: things like backchanneling, emotional expressiveness, background audio, voice cloning, and multilingual features.
• Implement AI guardrails so models behave correctly on live customer calls.

Software Engineer – AI/ML

Full-stack Engineer

• Design, develop, and maintain scalable backend systems using Python.
• Architect efficient solutions for integrating various technologies, potentially including large language models (LLMs) and natural language processing (NLP).
• Implement and optimize speech-to-text (STT) and text-to-speech (TTS) systems.
• Lead system design and architecture discussions, ensuring technical scalability and maintainability.
• Apply best practices in software development, including testing, CI/CD pipelines, and code quality.
• Mentor and guide team members, fostering technical growth and collaboration.
• Stay current with technology advancements relevant to our domain, including AI/ML, and evaluate their potential application.

Software Engineer

• Design, develop, and maintain scalable backend systems using Python.
• Build and contribute to frontend features using TypeScript and React.
• Improve voice pipeline performance, expanding multi-channel communication capabilities, and evaluating emerging technologies.
• Implement and optimize real-time speech-to-text (STT) and text-to-speech (TTS) systems.
• Contribute to multi-channel messaging systems (SMS, email, voice) built on a shared agentic backbone.
• Own complex refactoring and architecture projects —replacing brittle, legacy patterns with clean, testable, scalable solutions.
• Apply best practices in software development, including testing, CI/CD pipelines, and code reviews.
• Mentor and guide team members, fostering technical growth and collaboration.

Software Engineer – AI/ML

Software Engineer

Product AI Engineer