Mia Labs

Customer Success Manager

• CRM Data Cleanup: Cross-reference internal spreadsheets and source systems to validate, standardize, and improve CRM data accuracy, so the CRM becomes the single source of truth.
• Lifecycle Visibility: Build clear visibility into the customer lifecycle (e.g., onboarding progress, renewals, cancellations in progress, key stages).
• Reporting & Dashboards: Convert existing spreadsheet-based reporting into HubSpot reports/dashboards. Some limited reporting may remain in spreadsheets as needed.
• Workflows & Automation: Design and implement workflows to increase efficiency. especially for the Customer Success team.
• Customer Health Score: Help develop and maintain a customer health scoring model to proactively identify and manage risk.
• Adoption & Enablement: Support documentation, onboarding, and change management to ensure teams consistently use the CRM.
• HubSpot Learning (Required): Complete assigned HubSpot Academy coursework and certifications.

CRM Administrator