MGMA

Operations

• Collaborate across teams to manage deployment schedules and align with product timelines, on time, to specifications and with accuracy and efficiency
• Use LMS, CRM, digital event technology, and web-based tools to execute product deployments
• Create, manage and execute project milestones, timelines and deliverables in accordance with each deployment
• Communicate regularly with stakeholders to ensure operational requirements and business goals are met
• Track and improve metrics related to deployment, support, and user experience
• Respond to questions and resolve issues related to training product operations
• Monitor platform performance and assist in system improvements to optimize delivery
• Expert level utilization in training and educational platforms such as CRM, LMS, digital event technology and other web-based tools used
• Echo the voice of product users inside the team to ensure positive user experiences for training product consumption
• Set, track and proactively manage key metrics related to deployment processes, driving operational excellence

Training Operations Specialist

Manager

• Own the engagement experience strategy across communities, peer networks, recognition programs, and volunteer touchpoints
• Define engagement goals, success metrics, and experience standards aligned to membership outcomes
• Apply a learning mindset to continuously assess and improve engagement journeys, using methods such as surveys/NPS, interviews, journey mapping, usability-style testing, etc, to gather feedback and data
• Lead end-to-end delivery of engagement programs, including design, execution, operating rhythms, and improvement cycles
• Ensure consistent, high-quality engagement experiences across digital and in-person channels
• Oversee MGMA communities and networks to drive peer connection, participation, and learning
• Own day-to-day engagement operations within the Higher Logic community platform
• Define, measure and monitor engagement KPIs across programs and platforms
• Analyze participation, usage, and sentiment data to identify improvement opportunities
• Work alongside Product Owners as a peer to shape engagement opportunities, success measures, and launch readiness
• Direct supervisory responsibilities in accordance with the organization’s policies and applicable laws

Manager, Membership Engagement and Experience

Marketing

• Execute state chapter marketing campaigns supporting membership acquisition, engagement, and retention.
• Build, deploy, and manage email, digital, and lifecycle campaigns using established tools, templates, and standards.
• Translate direction from Association Managers and chapter leaders into campaign plans, timelines, and deliverables.
• Coordinate campaign assets, messaging, and deployment across channels.
• Ensure campaigns are delivered accurately, on time, and in alignment with brand and compliance standards.
• Track and report on campaign performance against defined goals and benchmarks.
• Analyze results and surface insights for Association Managers and marketing leadership.
• Recommend tactical optimizations to improve outcomes.

Marketing Specialist

Full-stack Engineer

• Builds and develops web and software applications.
• Implements software solutions using the Association’s in-house software platforms and custom software libraries.
• Works with the system architecture and within the defined structures and standards.
• Maintains, upgrades, and troubleshoots existing applications and web services.
• Develops code within the established processes and standards.
• Works with team to research and identify the Association’s technical requirements and analyze the business needs.
• Designs and implements test procedures.
• Develops new feature requests.
• Shares business or technical information with colleagues.
• Coordinates and assists with other tasks and projects as assigned.

Software Engineer

QA Engineer

• Oversee the development, implementation, and continuous improvement of quality engineering and assurance practices within the organization
• Lead the QE/QA capability for the organization and actively contribute to creating and optimizing quality processes, frameworks, and pipelines
• Ensure the effective execution of testing procedures, the establishment of best practices, and the successful delivery of high-quality software products
• Oversee the work of contract QA professionals to maintain high standards of quality and consistency across projects
• Manage the overall strategy for quality engineering and quality assurance processes within the organization
• Design, develop, and implement automated testing pipelines that integrate seamlessly into the development lifecycle
• Create, document, and communicate standard QA processes and methodologies
• Perform hands-on testing activities, including test case creation and execution
• Guide contract QA professionals to ensure quality standards are met
• Establish and track key quality metrics, analyzing trends to identify areas for improvement

Training Operations Specialist

Manager, Membership Engagement and Experience

Marketing Specialist

Software Engineer

Quality Assurance Lead