Member Relations Specialist

MGMA

Member Relations Specialist serving MGMA's members and managing satisfaction. Supporting day-to-day needs, building relationships, and ensuring retention for healthcare professionals.

Posted 7/3/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as contact for all organizational customers day-to-day needs and requests by providing remarkable service and building and maintaining strong member relations.
Demonstrate comprehensive knowledge of MGMA and member industry and day-to-day member challenges.
Identify member's spoken and unspoken needs and educates/recommends members on member benefits, services, and products available.
Manage the organizational customer department email inboxes and respond to all member requests in a timely manner and provide immediate resolutions or managing and tracking the request until resolution has been provided.
Monitor member community and other customer forums, utilize sales technology stack to conduct research that will identify problems members face and support member communications for potential solutions.
Participate in onboarding calls and product demonstrations with organizational members.
Attend virtual membership reviews with respective account managers to provide ROI on membership.
Provide cross coverage to accounts & customers as needed.
Addresses obstacles in the CRM hindering the member experience, including working collaboratively with IT and submitting, monitoring issues through the Jira system.
Continually look to problem solve and fine-tune automatic processes enhancing member experience.
Manage a select portfolio of renewal accounts, building trust-based relationships through regular communication and proactive outreach to ensure member satisfaction and retention.
Identify and pursue opportunities for upselling and cross-selling MGMA products and services within assigned renewal accounts.
Expand the company’s book of business by uncovering new sales and upgrade opportunities for Account Managers.
Assist Account Managers to increase account reach in identifying gaps in decision making and contacts.
Track and monitor account health using CRM, reporting on renewal status, member feedback, and service delivery to internal stakeholders.
Assist Director & Account Managers with special projects or member requests as needed.
Travel as necessary to support conference operations and engage directly with clients.

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Communications, or related field
Three (3) or more years of experience in client management, customer service, sales or related experience preferable in a membership setting
Strong experience with analyzing data and benchmarking data.
Excellent problem-solving and critical thinking skills.
Ability to organize, prioritize tasks, and meet deadlines.
Maintain positivity during and following challenging customer interactions.
Ability to develop strong working relationships with key external stakeholders and across all internal teams.
Proficient in Microsoft Office Suite, including but not limited to Excel, Outlook and Word.
Comfortable using CRM programs, preferably Microsoft Dynamics.

Benefits

Comp & perks

medical, dental, and vision coverage
life insurance
both short- and long-term disability
401(k) plan featuring company match
profit-sharing
professional development opportunities
work-life balance through a hybrid work schedule
employee assistance program
three weeks of vacation
80 hours of sick time
11 paid holidays
flexible spending account
on-site fitness center
volunteer opportunities
tuition assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisBenchmarkingProblem-SolvingTask OrganizationDeadline Management

Soft Skills

Critical ThinkingPositivityCommunication