MGA Homecare

Operations

• Assist in the administration of all employee benefits programs, including enrollments, changes, terminations, and COBRA notifications.
• Act as a primary point of contact for employee benefit inquiries, providing clear and accurate information on plan options, eligibility, coverage, and claims.
• Maintain and update employee records in HRIS and benefits platforms, ensuring data accuracy and confidentiality.
• Coordinate benefits onboarding and offboarding activities, including new hire orientations and exit interviews related to benefits.
• Work with benefit vendors and carriers to resolve employee issues and ensure service delivery standards are met.
• Support benefits open enrollment activities, including scheduling sessions, preparing materials, and processing elections.
• Assist in auditing benefits data and invoices to ensure proper billing and resolve discrepancies.
• Ensure compliance with federal, state, and local regulations including ERISA, ACA, HIPAA, and COBRA.
• Contribute to process improvements and documentation of benefit workflows and standard operating procedures.
• Prepare reports and metrics related to benefits utilization, costs, and trends as requested.
• Support and monitor benefits-related system integration events.

Benefits Operations Specialist