MezTal

Account Manager

MezTal

full-time

Posted on:

Location Type: Office

Location: Guadalajara • Mexico

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • - Manage client accounts post-sales and own the full account lifecycle
  • - Support pre-deployment, deployment, and post-deployment activities
  • - Conduct 30-day and 60-day check-ins and monthly client calls
  • - Ensure proper platform and robot usage
  • - Act as Tier 1 support and coordinate with internal teams to resolve issues
  • - Share product updates and gather client feedback
  • - Identify upsell and expansion opportunities

Requirements

  • - Strong communication skills and a customer-first mindset
  • - Positive attitude, friendly and professional presence
  • - Ability to manage a high volume of client interactions
  • - Organized and comfortable multitasking
  • **Experience & Tools**
  • - Experience in Account Management, Customer Success, or similar roles
  • - Excel, PowerPoint, and CRM tools such as HubSpot
  • - Marketing or analytics tools are a plus
Benefits
  • - 🎄 **Christmas Bonus**: 30 days, to be paid in December.
  • - 🩺 **Major Medical Expense Insurance**: Coverage up to $20,000,000.00 MXN.
  • - 🩹 **Minor Medical Insurance**: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
  • - 😁 **Dental Insurance**: Always smile with confidence!
  • - 💼 **Life Insurance**
  • - 🌴 **Vacation Days**: 12 vacation days.
  • - + 📅 **Floating Holidays**: 3
  • - 📱 Cell Phone Reimbursement & Transportation Subsidy.
  • - 🌐 **Hybrid Scheme**: Enjoy the best of both worlds, remote and in-office work.
  • - 🌍 **Multicultural Exposure**: Work with operations within Mexico and the United States.
  • - 🎉 **MezTal Internal Events**: Strike a healthy balance between your professional and personal goals.
  • - 💸 **Exclusive Discounts**: Benefits with different companies for being part of MezTal.
  • - 📚 **Academic Agreements**: Access to national universities and language schools.
  • - 🚀 **Career Growth**: We will search for the best conditions for progressing in your career.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Account ManagementCustomer SuccessClient Interaction Management
Soft skills
Communication SkillsCustomer-First MindsetPositive AttitudeProfessional PresenceOrganizational SkillsMultitasking Ability