Service Delivery Engineer
Metsi Technologies
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Tech Stack
About the role
- Provide world-class delivery support to our customers
- Build an in-depth knowledge of our customers’ priorities and initiatives
- Become a trusted advisor that avoids customer impact
- Identify potential sales and growth opportunities
- Assist in coordinating development and consolidation of technical and process documentation
- Focus on activities like data analytics and reporting
- Provide hardware and software incident support
- Deliver IMACD tasks related to requests
- Perform remote support for other locations
- Support other IT-related manufacturing support on-site, as directed by the Dell manager
Requirements
- 4 to 6 years of related experience
- Good organizational and planning skills
- Ability to set priorities and work independently
- Excellent analytical and problem-solving skills
- ServiceNOW or related experience
- Bachelor’s degree or equivalent experience
- ITILv4 certified
- A+ certified
Benefits
- Progress Takes All of Us.
- Equal employment opportunity for all employees
- Work environment free of discrimination and harassment
- Technical solutions help clients fulfill their priorities, challenges and initiatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsreportingincident supportIMACD tasks
Soft skills
organizational skillsplanning skillsproblem-solving skillsanalytical skillsindependent workprioritization
Certifications
ITILv4A+ certification