MetroSys, Inc.

IT Support

• Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
• Troubleshoot and resolve issues related to: Microsoft 365 applications and services
• Windows 11 operating systems
• MacBook and Dell endpoint devices
• User account access and authentication
• Basic endpoint and application issues
• Administer user accounts and permissions within JumpCloud.
• Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
• Assist with endpoint monitoring, patching, and device management through JumpCloud.
• Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.
• Document incidents, requests, and resolutions within the ticketing platform.
• Escalate complex issues to senior technical teams when appropriate.
• Assist with workstation deployments, hardware replacements, and onboarding activities.
• Support continuous improvement efforts related to service delivery and user experience.

Help Desk Technician

Consultant

• Support pre-sales and assessment activities for enterprise clients
• Serve as a trusted technical resource during customer discovery, infrastructure assessments, and solution development engagements
• Conduct technical discovery sessions and infrastructure assessments for enterprise data center environments
• Evaluate current-state compute, network, virtualization, and storage architectures
• Perform Cisco-focused assessments across: Cisco UCS, Cisco Nexus, Cisco ACI, Cisco MDS, Cisco Intersight
• Identify technical risks, lifecycle concerns, performance bottlenecks, and modernization opportunities
• Develop assessment findings, recommendations, and executive-level reports
• Support solution architects and sales teams during customer engagements
• Participate in customer workshops, design reviews, and strategy sessions
• Assist with scoping projects, developing statements of work (SOWs), and estimating implementation efforts
• Provide guidance on data center modernization, compute refresh initiatives, virtualization platforms, hybrid cloud connectivity, and network and storage integration
• Deliver architecture recommendations and migration strategies aligned with client business objectives
• Serve as a subject matter expert during technical presentations and customer discussions

Cisco Consultant

Engineer

• Deploy, configure, and support Nutanix HCI environments across multiple clients
• Administer and maintain Nutanix AOS, AHV virtualization, Prism Element and Prism Central
• Support infrastructure projects including cluster deployments and migrations
• Perform troubleshooting and issue resolution across compute, storage, and virtualization layers
• Assist with backup, replication, and disaster recovery configurations
• Monitor system health and performance
• Collaborate with architects and senior engineers on design implementation
• Maintain accurate documentation, configurations, and runbooks
• Support client requests, incidents, and service tickets

Nutanix Engineer

Architect

• Serve as the primary technical advisor for Nutanix and HCI-related engagements
• Lead architecture design, workshops, and discovery sessions with clients
• Design and deliver Nutanix solutions across: AOS (Acropolis OS) AHV virtualization Prism (Element/Central) Files, Objects, and Calm automation
• Develop target-state architectures, migration strategies, and modernization roadmaps
• Lead data center transformations, including: Legacy virtualization migrations (VMware/Hyper-V to AHV) Infrastructure consolidation and refresh
• Define and implement high availability, disaster recovery, and data protection strategies
• Provide oversight for deployment, configuration, and migration activities
• Act as escalation point for complex technical issues and architectural decisions
• Contribute to pre-sales efforts, including solution design, SOW development, and client presentations
• Produce high-quality deliverables, including architecture diagrams, design documentation, and recommendations

Help Desk Technician

Cisco Consultant

Nutanix Engineer

Nutanix Architect