Help Desk Technician

MetroSys, Inc.

Help Desk Technician providing Tier 1 technical support for end users. Focus on Microsoft 365, Windows, and endpoint technologies for a technology company.

Posted 6/27/2026contractRemote • California • 🇺🇸 United StatesJuniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365Windows 11JumpCloudendpoint managementuser account administrationidentity and access managementtroubleshootingpassword managementdevice managementticketing systems

Soft Skills

customer servicetroubleshooting skillswritten communicationverbal communicationprioritizationtime managementproblem-solvingcollaborationadaptabilityattention to detail

Tools & Technologies

ticketing platformremote support toolsendpoint devicesMacBookDellMicrosoft Entra IDworkstation deploymentshardware replacementspatchingmonitoring tools

Industry Keywords

Help DeskService DeskDesktop Supportuser lifecycle activitiesaccount provisioningdeprovisioningservice deliveryuser experiencetechnical supportend-user support

About the role

Key responsibilities & impact

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
Troubleshoot and resolve issues related to: Microsoft 365 applications and services
Windows 11 operating systems
MacBook and Dell endpoint devices
User account access and authentication
Basic endpoint and application issues
Administer user accounts and permissions within JumpCloud.
Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
Assist with endpoint monitoring, patching, and device management through JumpCloud.
Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.
Document incidents, requests, and resolutions within the ticketing platform.
Escalate complex issues to senior technical teams when appropriate.
Assist with workstation deployments, hardware replacements, and onboarding activities.
Support continuous improvement efforts related to service delivery and user experience.

Requirements

What you’ll need

1–3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
Experience supporting: Microsoft 365
Windows 11
End-user devices and peripherals
Familiarity with: User account administration
Password management
Basic identity and access management concepts
Strong troubleshooting and customer service skills.
Excellent written and verbal communication abilities.
Ability to prioritize and manage multiple support requests effectively.

Benefits

Comp & perks

Competitive salary
Benefits package