Partner directly with Network Engineers and technical SMEs to document systems and processes
Develop and maintain SOPs, runbooks, and operational guides
Capture architecture diagrams, workflows, and technical dependencies
Support transition-in documentation and knowledge transfer efforts
Ensure documentation aligns with security, operational, and customer expectations
Maintain version control and documentation repositories
Proactively identify documentation gaps that impact mission readiness

Requirements

Active Top Secret security clearance with SCI eligibility required.
Bachelor’s degree in English, Technical Communication, Information Systems, Computer Science, Engineering, or a related field is preferred; relevant experience may substitute.
3+ years of experience producing technical documentation in support of IT, cybersecurity, engineering, or systems integration programs.
Demonstrated ability to develop clear, accurate, and well-structured technical documentation, including system documentation, runbooks, as-built documentation, operational guides, standard operating procedures, and technical manuals.
Experience authoring, maintaining, and tracking controlled technical documentation, architectures, workflows, and processes in Confluence, including structured knowledge bases and controlled documentation spaces.
Experience working directly with engineers, cybersecurity staff, system administrators, and program stakeholders to gather technical information and translate it into consumable documentation.
Experience supporting documentation workflows within ServiceNow; and strong proficiency with Microsoft Word, PowerPoint, Excel, and document version control.
Ability to contribute immediately with minimal ramp-up in a mission-critical operational environment.

Benefits

Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and holidays
Parental Leave and dependent care
Flexible work arrangements
Professional development opportunities
Employee assistance and wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical documentationsystem documentationrunbooksoperational guidesstandard operating procedurestechnical manualsversion controlarchitecture diagramsworkflowstechnical dependencies

Soft Skills

clear communicationattention to detailorganizational skillscollaborationability to translate technical information

Certifications

Top Secret security clearanceSCI eligibility