Serve as the primary point of contact and interface with Government leadership and stakeholders, providing frequent briefings on program objectives, plans, activities, and overall status.
Oversee all aspects of program management, including team communication, performance, personnel, financials, and reporting.
Attend weekly meetings to discuss program performance, issues, and upcoming initiatives; formulate and deliver action plans to address identified issues.
Prepare and deliver monthly Program Management Review presentations detailing completed and upcoming work.
Ensure timely delivery of all contract deliverables and compliance with Government standards, policies, and procedures.
Support security processing, including coordination with the Government Office of the Chief Security Officer on all security matters (physical, personnel, and information protection).
Manage staffing, including submission of staffing plans, onboarding, training, mentorship, and supervision to ensure new hires deliver results within 45 business days.
Proactively manage and replace underperforming personnel, ensuring replacements are qualified and cleared as needed.
Ensure high quality of staff work products prior to submission to the Government.
Maintain administrative support functions, including meeting logistics, contractor provisioning requests, documentation, and coordination of contract modifications and procurement actions.
Provide real-time contract and financial information to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) upon request.
If assigned tasks or projects fall behind schedule, submit a report detailing the issue, root causes, and a mitigation plan with a timeline for resolution.

Requirements

8+ years of experience, with at least five (5) years leading complex projects and programs, preferably on technical solutions development projects and Salesforce programs
Active CBP BI clearance required.
A certification in project management from a recognized credentialing agency (e.g., Project Management Profession (PMP) and/or Program management professional from the Project Management Institute) is preferred.
Experience managing cross-functional teams in a highly collaborative work environment.
Experience with full lifecycle Agile program management
Experience effectively communicating with senior levels of a customer organization.
Experience delivering solutions to production and/or migrating legacy applications to new modern platforms.
Experience meeting with customer and contractor personnel to formulate and review task plans and deliverable items, and effectively execute those items in accordance with approved plans.

Benefits

Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and holidays
Parental Leave and dependent care
Flexible work arrangements
Professional development opportunities
Employee assistance and wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

program managementproject managementAgile program managementSalesforcefinancial reportingstaffing managementsecurity processingcontract complianceperformance managementsolution delivery

Soft skills

communicationleadershipcollaborationmentorshipproblem-solvingorganizational skillsteam managementpresentation skillsinterpersonal skillsaction planning

Certifications

Project Management Professional (PMP)Program Management Professional (PgMP)CBP BI clearance