Metropolis Technologies

Operations

• Develop and execute regional strategies to drive growth, operational efficiency, and profitability
• Identify new business opportunities and lead expansion initiatives within the region
• Collaborate with executive leadership to align regional plans with corporate goals and vision
• Define and monitor key performance indicators (KPIs) to drive continuous improvement
• Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance
• Lead technology adoption across locations to streamline operations and enhance customer experience
• Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks
• Ensure regional financial targets are met or exceeded
• Lead and develop regional and operations managers, fostering accountability, excellence, and innovation while driving performance and growth
• Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites
• Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations
• Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives
• Support sales and marketing efforts by providing local market insights and fostering strategic partnerships

Vice President of Operations

Revenue Operations

• Support revenue management services to airports across the US helping to design plans for new business opportunities
• Manage and maintain the AeroParker online reservation system
• Develop tactical online pricing and adapt online product rules to optimize parking pricing
• Assist with maximizing revenues with yield strategies based on quantitative analysis for trends and consumer behavior
• Monitor competitor and market activity, including off-airport parking operators, third-party aggregators, and other modes of transportation
• Help coordinate online promotions, developing and delivering promotional offers aimed at maximizing sales and increasing the customer database
• Support weekly and monthly performance meetings with airport stakeholders
• Support the annual budgeting and forecasting process for parking, building granular level and complex budgets
• Develop and utilize pricing tools on a frequent basis, including reporting dashboards, rate of sale dashboards and price recommendation tools

Vice President of Operations

Revenue Manager