Customer Success Manager

Metropolis Technologies

Customer Success Manager serving key airline clients and optimizing logistics operations with AI technology. Overseeing vendor courier performance and enhancing customer experiences.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, relationship building, and data analytics to enhance operational efficiencies and client satisfaction. Proficient in leveraging AI tools to optimize workflows and improve service delivery in the logistics sector.

Highest-signal resume keywords

Customer Success ManagementRelationship ManagementData AnalyticsAI Tools UtilizationOperational Tracking Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsOperational Tracking SystemsPresentation CreationPerformance ReportingLogistics Management

Soft Skills

Effective CommunicationRelationship BuildingMulti-Priority Management

Tools & Technologies

AI ToolsPerformance StandardsService Level Agreements

Industry Keywords

Customer SuccessHospitality IndustryAirline IndustryLogistics

About the role

Key responsibilities & impact

Serve as the key point of contact and customer success manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust
Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights
Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs)
Communicate effectively with employees and clients to ensure fulfillment of performance requirements
Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows
Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features
Navigate complex escalations from high-value clients while handling multiple priorities simultaneously

Requirements

What you’ll need

5+ years of professional Customer Success Manager experience, ideally in the hospitality or airline industry
Proven experience in relationship management and presentation creation for high-level audiences
Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
Excellent oral and written communication skills
Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements
Ability to maintain positive relationships with client representatives
Experience handling multiple priorities simultaneously
Proficiency with operational tracking systems
Experience leveraging AI tools to transform static workflows into responsive, high-output processes

Benefits

Comp & perks

healthcare benefits
401(k) plan
short-term and long-term disability coverage
basic life insurance
lucrative stock option plan
bonus plans