Metronet

Network Operations Center Coordinator

Metronet

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $26 - $30 per hour

About the role

  • Audit prior-week trouble and work cases, correcting coding as needed to ensure complete and accurate reporting
  • Analyze audited case data to produce executive-level KPI summaries, slides, and presentations monthly, quarterly, and on demand
  • Manage and maintain the master list of FOPS and Network Region definitions, updating at least monthly
  • Investigate and report on the most significant service-impacting events each month
  • Manage the NOC SharePoint site, including functionality updates and maintenance of departmental documents, reports, and reference materials
  • Maintain accurate administrative records, historical KPI data, and documentation to support long-term data analysis
  • Review, analyze, and update NOC policies, procedures, and job aids in collaboration with Subject Matter Experts
  • Develop and support training programs by creating instructional materials and coordinating the scheduling, tracking, and documentation of training activities
  • Support departmental and company goals and initiatives
  • Perform other duties as assigned
  • Provide after-hours or on-call support as required

Requirements

  • Bachelor’s degree in a relevant field is preferred
  • 1-3 years working in the telecommunications industry is preferred
  • Working knowledge in MS Office (especially Word, Excel, & PowerPoint)
  • Experience with pivot tables and MS SharePoint a plus
  • Willingness to work as a team and independently
  • Must be legally authorized to work in the U.S.
Benefits
  • 80% of medical premiums paid by the company
  • Company-paid disability and life insurance
  • 401(k)-company match with immediate vesting
  • Discounted services within our coverage areas
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI reportingauditingtraining program developmentdocument managementpolicy reviewprocedure updatingadministrative record maintenancepresentation creationtroubleshooting
Soft Skills
teamworkindependencecommunicationorganizational skillsattention to detailproblem-solvingcollaborationadaptabilitytime managementinitiative