Metronet

Network Operations Engineer - Access

Metronet

full-time

Posted on:

Location Type: Remote

Location: Colorado • Florida • United States

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Tech Stack

SwitchingTCP/IP

About the role

  • Support and resolve of the most difficult or advanced network problems using expert level troubleshooting and analysis methods.
  • Produce and peer review MOPS for complex changes on the network.
  • Perform proactive monitoring, configuration management and fault resolution of complex problems.
  • Provide training, assistance, and support for the NOC.
  • Performs customer advocate duties while maintaining a positive and professional manner, especially during high stress situations.
  • Works in conjunction with internal technicians and external service providers/engineers to troubleshoot and resolve issues.
  • Contribute toward departmental and company goals and objectives.
  • Other duties as assigned.

Requirements

  • 5–7 years of experience in Network Operations, Engineering, or Field Service within the telecommunications industry.
  • Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent experience.
  • Expertise in at least one SME focus area: IP & Routing, Voice, or Video, with strong knowledge of Ethernet and IP protocols.
  • Hands-on experience with EMS, NMS, ticketing systems, and network management tools.
  • Solid understanding of IP networking, TCP/IP protocols, routing, and switching.
  • Required experience with Nokia, Adtran, and Calix OLTs; Cisco and Juniper equipment preferred.
  • Familiarity with Nokia Altiplano, Nokia AMS, Adtran AOE/Mosaic, and Calix CMS platforms.
  • Ability to thrive in a dynamic environment and adapt to changing priorities.
  • Willingness to work on-call, maintenance windows, and rotating shifts as needed.
  • Strong verbal and written communication skills; excellent interpersonal skills for customer and vendor interactions.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network troubleshootingconfiguration managementfault resolutionIP & RoutingVoiceVideoEthernet protocolsIP protocolsTCP/IProuting and switching
Soft Skills
customer advocacyprofessionalismstress managementteam collaborationadaptabilitycommunicationinterpersonal skills