Methuen Construction Company, Inc.

Support Engineer

• Provide deskside and remote technical support for hardware, software, and connectivity issues
• Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools
• Administer user accounts, permissions, and identity management using Azure AD / Entra ID
• Deliver advanced support and administration for Microsoft Office 365 services, including Exchange, Teams, SharePoint, and OneDrive
• Perform basic networking troubleshooting for Wi-Fi, VPN, TCP/IP, DNS, and DHCP
• Automate repetitive tasks and improve efficiency through scripting, with PowerShell preferred
• Document solutions, update the knowledge base, and contribute to process improvements
• Prioritize and manage support requests from multiple stakeholders with minimal supervision
• Support employees contributing to water and wastewater infrastructure construction projects across the Northeast

IT Support Analyst