IT Support Analyst

Methuen Construction Company, Inc.

IT Support Analyst providing deskside and remote technical assistance for Methuen Construction employees. Supporting Microsoft systems and infrastructure teams building water and wastewater facilities across New England.

Posted 8/6/2026full-timePlaistow • Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for hardware and software issues, with a strong focus on Microsoft Office 365 administration and identity management using Azure AD. Proficient in troubleshooting networking issues and automating tasks through scripting, while effectively managing support requests and contributing to process improvements.

Highest-signal resume keywords

Deskside Technical SupportMicrosoft Office 365 AdministrationAzure AD / Entra ID ManagementScripting with PowerShellNetworking Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deskside Technical SupportMicrosoft Office 365Windows 10/11Networking ConceptsScriptingAzure AD / Entra IDMicrosoft IntunePower BIAPIsDevice Lifecycle Management

Soft Skills

Customer Service SkillsVerbal CommunicationWritten CommunicationIndependent WorkPriority Management

Tools & Technologies

Microsoft Office 365Azure AD / Entra IDPowerShellMicrosoft IntuneProcoreSageHH2

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft Certifications

Industry Keywords

ITILWater InfrastructureWastewater InfrastructureCMMCFederal Government Compliance

Tech Stack

Tools & technologies

AzureDNSTCP/IP

About the role

Key responsibilities & impact

Provide deskside and remote technical support for hardware, software, and connectivity issues
Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable
Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools
Administer user accounts, permissions, and identity management using Azure AD / Entra ID
Deliver advanced support and administration for Microsoft Office 365 services, including Exchange, Teams, SharePoint, and OneDrive
Perform basic networking troubleshooting for Wi-Fi, VPN, TCP/IP, DNS, and DHCP
Automate repetitive tasks and improve efficiency through scripting, with PowerShell preferred
Document solutions, update the knowledge base, and contribute to process improvements
Prioritize and manage support requests from multiple stakeholders with minimal supervision
Support employees contributing to water and wastewater infrastructure construction projects across the Northeast

Requirements

What you’ll need

3–5 years of hands-on experience in deskside or desktop support in a Microsoft Windows-based small to medium-sized business environment
Strong customer service skills and experience
Excellent verbal and written communication abilities
Ability to work independently and manage competing priorities effectively
Solid understanding of basic networking concepts
Working knowledge of identity management systems, including Azure AD / Entra ID
Experience writing and using scripts to automate routine tasks
Proficiency with Windows 10/11 and Microsoft Office 365
Valid driver's license
Willingness and ability to travel 10–15% within the United States and Canada
Advanced knowledge of Office 365 administration preferred
Hands-on experience with Microsoft Intune preferred
Knowledge of Microsoft Power BI preferred
Experience with APIs preferred
Audit, governance, and compliance experience associated with doing business with the Federal government, such as CMMC, preferred
Hands-on experience with Procore and legacy MWH platforms Sage and HH2 preferred
CompTIA A+, Network+, or Microsoft certifications preferred
Associate or Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent experience preferred
Pre-employment screening, including drug and background check, required as a condition of employment

Benefits

Comp & perks

Group health & welfare benefits including options for medical, dental and vision
Employee Life Insurance & Accidental Death & Dismemberment (AD&D)
Spouse and Dependent Life & AD&D
Short Term Disability (STD)
Long Term Disability (LTD)
Employee Assistance Program and Health Advocate
Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
Accrued vacation time
Paid Sick and Safe Leave
Paid Parental Leave Program
10 Paid Holidays
401(k) Plan with company matching contributions up to 4%
Employee Referral Program
Top-tier compensation
Team oriented, motivated, and respectful company culture