User Researcher
Methods
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • United Kingdom
Visit company websiteExplore more
About the role
- Championing the user
- Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
- Collaborating with the product team to turn research findings into prototypes and features that meet the user need
- Presenting research findings, user insight and recommendations to the product team
- Promoting user centered design principles and best practice within government
- Designing, scripting and analysing quantitative surveys
- Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
- Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
- Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables
Requirements
- Knowledge, experience and passion for user centered design practices and GDS guidelines
- Experience undertaking user research and gathering user requirements
- Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
- Confidence developing user personas and journey maps
- Working in an agile environment
- Advocating for fully accessible and inclusive services
- Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
- Taking a proactive approach to diversity, equity and inclusion internally and with clients
Benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- A management development programme, and training
- 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- 2 paid days per year to volunteer in our local communities or within a charity organisation
- Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- season ticket loan, cycle to work scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user researchquantitative surveysqualitative researchuser-centered designprototypingcustomer experience mappinghuman factorsethnographyagile methodologiesGDS guidelines
Soft Skills
collaborationpresentation skillsadvocacy for accessibilityproactive approachdiversity and inclusioncommunicationanalysisproblem-solvinguser advocacyteamwork