Senior Service Designer
Methods
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • United Kingdom
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Job Level
About the role
- Identifying, developing, and using best practice and standards to design services consistent with the rest of government
- Advocating for users and understanding user needs to design simple, effective, and accessible services
- Creating service maps, blueprints, and other concepts
- Mapping user journeys, processes, and visualising design problems
- Articulating and solving complex problems, from end to end and surface to core
- Communicating concepts to users and stakeholders
- Selling your ideas with persuasive storytelling
- Collaborating within a multidisciplinary team by sharing design work, and participating in research
Requirements
- Identifying, developing, and using best practice and standards to design services consistent with the rest of government
- Advocating for users and understanding user needs to design simple, effective, and accessible services
- Creating service maps, blueprints, and other concepts
- Mapping user journeys, processes, and visualising design problems
- Articulating and solving complex problems, from end to end and surface to core
- Communicating concepts to users and stakeholders
- Selling your ideas with persuasive storytelling
- Experience with the GDS/GOV.UK style guide and service design standard
- Collaborating within a multidisciplinary team by sharing design work, and participating in research
- Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
- Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
- Project support and guidance to other team members in the SD community of practice
- Coach and mentor more junior team members in the SD community of practice
- Support probation and annual reviews for more junior team members in the SD community of practice
- Support training and development plans alongside the Head of SD, and Deputy Director of UCD
- Bid support to Head of SD and Deputy Director of UCD
- Support permanent staff hiring when required
Benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- A management development programme, and training
- 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- 2 paid days per year to volunteer in our local communities or within a charity organisation
- Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- season ticket loan, cycle to work scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service designuser journey mappingservice mappingblueprint creationproblem solvinguser needs assessmentuser-centred designdesign standardsGDS/GOV.UK style guidevisual design
Soft Skills
communicationcollaborationpersuasive storytellingadvocacymentoringcoachingproject supportteamworkresponsibilityactive learning