Manager – Human Centered Design
CrossCountry Consulting
Senior Prompt Designer
method products pbc
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $140,000 per year
Job Level
Senior
About the role
- Define and design digital service solutions with different disciplines in a highly collaborative environment
- Lead teams in the creation of artifacts including system messages and prompt templates for Generative AI models, archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes, and design documentation.
- Design effective conversational journeys, from sketching high-level flows right through to agreeing precise wording choices
- Work closely with clients to carry out workshops on specifying annotation schemas (labels, tags, relationships, processes and journeys)
- Contribute to the planning, conducting and interpreting of primary and secondary research to inform and validate prompt design and performance, the experience principles, user needs, strategy and direction of our client’s products and services. Research methods include stakeholder interviews and generative and evaluative customer research and concept validation.
- Conduct research to explore novel approaches, experimenting with emerging models and methodologies in Prompt Design. Stay abreast of the latest advancements in Conversational AI, Generative AI, AI Ethics, Language Engineering and Prompt engineering techniques
- Contribute to planning collaborative workshops and work sessions with internal and external teams, and lead sections as appropriate
- Offer guidance and insights to Machine Learning engineers and Data Scientists to design and refine Generative AI solutions.
- Compile and maintain list of context-specific system messages, as well as generic and domain-specific prompt templates and prompt databases
- Optimize prompt templates to achieve specific objectives, balancing naturalness and precision in generated content
- Evaluate Generative AI model outputs using established metrics and iterate on solution and prompt designs to enhance results continually
- Contribute to the creation of experience artifacts including archetypes, customer journeys, service blueprints, ecosystems, design artifacts, and presentations etc.
- Impact Method through common missions that better serve our projects, our people and the world at large.
- Practice responsible design (accessible and inclusive)
- Foster a culture of curiosity across design, product and technology that manifests in how projects are framed and executed.
Requirements
- 5+ years experience in design research, digital strategy, interaction design or service design.
- 2+ years experience designing conversational Speech IVRs, voicebots and chatbots
- 2+ years experience capturing, documenting and communicating systems and application requirements and designs
- A portfolio that reflects your strengths in research, strategy, service design, and visual storytelling and a solid foundation in understanding the complexity and intricacies of business problems and the design process.
- Undergraduate and/or Masters Degree in Design [product, visual/interaction, architecture, industrial], Human Factors, Computational Linguistics, Linguists or equivalent professional experience
- Demonstrated success in defining, creating, and launching digital products or services
- In-depth understanding of Generative AI models, especially for text generation
- Hands-on experience with prompt creation for Generative AI models
- Experience with machine learning concepts, algorithms, and model evaluation techniques, particularly for language and speech analytics
- Well rounded knowledge of different AI technologies, their applications, use cases, impacts and challenges
- Excellent verbal/written communication and presentation skills, with the ability to successfully articulate your work and its intent to your team and your client
- A unique point of view. You are trusted to question approaches, processes, and strategy to better serve your team.
Benefits
- Continuing education opportunities
- Flexible PTO and work-from-home policies
- 401K matching
- Health, Dental and Vision benefits, starting on day 1
- Company lunches, company outings, along with a lot of snacks
- Health and wellness programs
- Other location specific perks (just ask!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
design researchdigital strategyinteraction designservice designconversational Speech IVRsvoicebotschatbotsprompt creationmachine learning conceptsmodel evaluation techniques
Soft skills
communication skillspresentation skillscollaborationcuriosityguidanceinsightarticulationcritical thinkingproblem-solvingleadership
