Social Media Operations Advisor
Fannie Mae
Client Success Specialist
Metergy Solutions
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support building owners and Property Managers in partnership with Metergy Client Managers
- Work with stakeholders and establish productive relationships as a trusted partner, internal and external
- Perform first level screening and resolution of client queries
- Ensure timely and accurate summary of client inquiries to Client Managers when escalating
- Obtain documentation relating to inquiries and convey relevant information to Client Managers and internal teams
- Assist in outreach programs and client communications that enhance program delivery
- Provide supplemental Metergy training supporting enrollment or billing activities
- Attend meetings by request to represent Metergy and provide education to stakeholders
- Participate in internal meetings, providing verbal or written status updates
- Analyze and audit data while resolving typical inquiries using technical or non-technical resources
- Collaborate with cross-functional work teams
- Maintain process and procedures for delivery of outreach programs for all utility types
- Share or produce reports related to enrollments, consumption, billing, and remittances
- Proactively identify and recommend business process improvements
- Maintain customer files on proprietary databases, updated as necessary
- Participate in special projects, initiatives, sales calls, and other opportunities as assigned
Requirements
- Outgoing, highly motivated, service-oriented self-starter
- Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
- Direct experience supporting and interacting with key business to business (B2B) clients
- Excellent planning, organization, and communication skills, both written and verbal
- Ability to confidently present information to internal and external teams and Property Managers
- Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint
- Familiarity with Salesforce
- Demonstrated ability to work independently within compressed timelines
- Ability to prioritize, solve, and where appropriate, escalate problems
- Strong decision making and analytical skills
