Metergy Solutions

Client Success Specialist

Metergy Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$50,000 - CA$60,000 per year

About the role

  • Support building owners, and Property Managers in partnership with Metergy Client Managers
  • Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
  • Perform first level screening and resolution of client queries
  • Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
  • Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
  • Assist in outreach programs and client communications that enhance Metergy’s program delivery
  • Provide supplemental Metergy training supporting enrollment or billing activities, as required
  • Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
  • Actively participate in internal meetings, providing status reports verbal or written status updates
  • Analyze and audit data while resolving typical inquiries using technical or non-technical resources
  • Collaborate with cross-functional work teams, both internal and external
  • Maintain process and procedures for delivery of outreach programs for all utility types
  • Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
  • Proactively identify and make recommendations for business improvement processes
  • Maintain customer files on proprietary databases, updated to current, as necessary
  • Participate in special projects, initiatives, sales calls, and other opportunities, as assigned

Requirements

  • This position requires an outgoing, highly motivated, service-oriented self-starter with:
  • Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
  • Candidate must have direct experience supporting and interacting with key business to business (B2B) clients
  • Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc.
  • Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
  • Demonstrated ability to work independently within compressed timelines
  • Ability to prioritize, solve, and where appropriate, escalate problems
  • Strong decision making and analytical skills
Benefits
  • Fully company covered heath and dental benefits from day 1
  • Company funded Health Spending Account
  • Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
  • Grow with us! We provide support for continuous learning.
  • Paid personal and sick days on top of your vacation
  • Summer hours to enjoy the weather
  • Company sponsored social events & more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
utility meteringbillingdata analysisreporting
Soft Skills
service-orientedcommunicationplanningorganizationproblem-solvingdecision makinganalytical skillsself-startercollaborationpresentation