Metergy Solutions

Senior Manager, Client Success – Key Accounts Lead

Metergy Solutions

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

About the role

  • Serve as a trusted advisor and primary strategic point of contact for our clients’ executive and portfolio-level stakeholders, building deep relationships that influence client strategy and drive long-term partnership value.
  • Support the Director of Client Success in the continued growth and development of the Client Success function for our US business.
  • Oversee the health of the overall client portfolio, proactively identifying risks, connecting issue resolution to portfolio-level impact, and navigating conflict across executive, operational, and technical stakeholders.
  • Lead client SteerCos, annual strategy sessions, and executive-level reviews, defining and maintaining a streamlined communication strategy tailored to each portfolio account.
  • Develop and maintain multi-year success plans for top portfolios, defining objectives, milestones, and measurable outcomes that align client goals with business growth.
  • Act as a senior resource and escalation point for Client Success Managers, bridging business and technical conversations to ensure consistent, high-quality client experiences across the team.
  • Support in the coaching, development and overall evolution the Client Success Managers and Client Success Specialists.
  • Partner with Account Executives to identify opportunities , develop expansion strategies across the portfolio, and influence deal structures to support growth.
  • Understand the competitive landscape and effectively position proposals against alternatives, ensuring clients recognize the differentiated value of our platform and services.
  • Champion the voice of the client internally, advocating for resources, executive sponsorship, and cross-functional alignment to deliver a seamless client experience at scale.

Requirements

  • Bachelor’s degree
  • 7+ years in customer success, account management or similar
  • Including 2+ years in a lead role as key account contact managing senior management client relationships
  • Ability to create and execute long-term, scalable client retention strategies
  • Experience leading cross functional initiatives, fostering internal and external relationships
  • Demonstrated ability to lead with a “customer-first” mindset
  • Proficiency in tracking customer health, defining KPIs
  • Familiarity with Salesforce or other CRM platforms, and PowerBI or other BI tools
Benefits
  • Excellent health coverage and life insurance benefits – no waiting period!
  • Company-paid Long-Term Disability and Basic Life Coverage
  • Flexible Spending Account (FSA) options
  • 401K plan with immediate company match
  • Generous Paid Time Off Plan plus 10 paid holidays
  • Summer hours to enjoy the weather
  • Regular Social events - happy hours, summer & holiday parties, & more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementclient retention strategiestracking customer healthdefining KPIs
Soft Skills
relationship buildingconflict navigationcommunication strategycoachingcustomer-first mindset
Certifications
Bachelor’s degree