Analyze and review financial data and customer payment behaviour to determine potential credit risk
Execute collections activities across the business including overdue reminders, customer outreach, and account adjustments
Conduct regular review of customer data and apply analytical judgement to identify key risk areas and determine appropriate course of action
Investigate and resolve payment discrepancies, disputes, or deductions in collaboration with internal teams
Analyze customer payment trends, operational workflows, and root-cause analysis to develop insights for process improvements and automation opportunities. Track key KPIs including days sales outstanding and roll rates
Analyze the performance of third-party vendors through qualitative and quantitative assessments against key KPIs
Review and update customer credit terms and policies as needed
Manage effective disconnection and reconnection for accounts in arrears and related administrative work

Requirements

Bachelor’s Degree in Business, Accounting, Finance, or a related field with demonstrated analytical coursework
Experience with data analytics and visualization skills (VBA, PowerBI, PowerQuery)
Strong ability to prioritize and manage multiple workflows and collaborate cross functionally while working in a hybrid work environment
Organized with an ability to implement systems and processes to bring structure to a function while retaining the flexibility required to manage effectively in a business undergoing growth and change
Willing to display the emotional intelligence needed to influence internal and external parties, navigate ambiguity, and support effective change management a period of profound growth and change leadership

Benefits

Fully company covered heath and dental benefits from day 1
Company funded Health Spending Account
Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Grow with us! We provide support for continuous learning.
Paid personal and sick days on top of your vacation
Summer hours to enjoy the weather
Company sponsored social events & more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analyticsfinancial analysiscredit risk assessmentroot-cause analysisKPI trackingcollections activitiespayment discrepancy resolutionprocess improvementanalytical judgementcustomer payment analysis

Soft skills

prioritizationcollaborationorganizational skillsemotional intelligencechange managementflexibilitycommunicationproblem-solvinginfluenceadaptability