Troubleshoot and resolve tickets spanning every layer of the network stack.
Manage and support complex customer networks, almost entirely remotely.
Identify and document product bugs, escalating them with clear reproduction steps.
Create well-structured feature requests informed by real customer needs.
Build and maintain documentation that shortens time-to-resolution for everyone.

Requirements

A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more.
Committed to improving the network experience for every customer, delivering solutions that just work.
Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems.
Calm under pressure, even in the fast pace of redefining an industry.
A clear communicator who collaborates well with teammates and customers.

Benefits

Additionally, this role is eligible to participate in Meter's equity plan.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network troubleshootingwireless networkingnetwork securityWANLANroutingDNSproduct bug identificationfeature request creationdocumentation

Soft Skills

analytical thinkingproblem-solvingcalm under pressureclear communicationcollaborationcustomer focusadaptabilityattention to detailtime managementcreativity