Metcash

Account Manager

• Own and manage a portfolio of customer accounts, acting as the primary point of contact
• Develop and execute Joint Business Plans (JBPs) aligned to customer and Metcash strategies
• Drive commercial outcomes including merchandising activations, campaigns, and digital initiatives
• Provide advisory support across store operations including P&L, rostering, and compliance
• Champion community programs, consumer promotions, and sustainability initiatives
• Ensure adoption of Channel Standards, OEP, and FSA compliance
• Partner with cross-functional teams to deliver holistic customer support
• Attend key seasonal events such as Expo and Easter activations

Procurement

• Driving the performance of your category — using smart planning, great relationships, and commercial instinct to hit targets and grow the business
• Staying across trends, analysing the competitor landscape, and spotting opportunities before anyone else does
• Building strong, collaborative partnerships with key suppliers — negotiating pricing, terms, promotions, and new product opportunities that benefit everyone
• Owning the promotional marketing plan for your category, ensuring our brands stand out and our stores have what they need to succeed
• Working with suppliers to develop and deliver effective training programs
• Supporting our Independent Hardware Group stores with data-driven insights, category plans, and practical advice to help improve their performance
• Developing customer-focused, competitive ranging and assortment plans that look great on paper and perform even better in store
• Spending time in store (and in competitor stores!) to understand what’s working, what’s not, and where we can improve
• Managing inventory to ensure stock efficiency, product availability, and maximum sales opportunities
• Doing business the right way — fair, ethical, respectful, and always balancing the needs of the supplier, the company, and our members

Category Manager

Recruitment

• Lead and manage the full recruitment lifecycle for senior-level roles, building strong talent pipelines for critical positions.
• Mentor and support the talent acquisition team (5x TA Partners) fostering a collaborative, proactive, high-performance culture.
• Partner with HR and business leaders to understand talent needs, succession plans, and lead internal mobility strategies.
• Proactively source and engage top talent using innovative tools and best practices to enhance candidate and hiring manager experience.
• Champion Diversity, Equity & Inclusion (DEI) and integrate EVP principles throughout the hiring process.
• Be an active member of the Talent Acquisition Community of Practice, contributing new ideas and business updates and ensuring efficiency across our TA teams

Talent Acquisition Manager

Customer Support

• Manage daily operations of the customer call centre, ensuring smooth workflows and timely order processing.
• Lead and develop the Customer Service team, including training, performance management, and succession planning.
• Maintain strong relationships with internal and external stakeholders to deliver exceptional service.
• Handle escalations and complex issues, providing guidance and effective resolutions.
• Oversee CRM system management and ensure accurate data for efficient case resolution.
• Monitor and report on KPIs, trends, and service performance; drive continuous improvement initiatives.
• Implement process improvements, including automation and conversion of manual tasks to digital solutions.
• Promote safety and compliance, ensuring adherence to workplace safety standards and policies.

Customer Service Team Leader – Supermarkets

Financial Planning and Analysis

• Review and validate monthly balance sheet reconciliations, ensuring accuracy and completeness
• Provide technical accounting support including guidance on complex accounting issues in line with relevant standards (e.g. AASB)
• Complete month-end financial accounting for centralised businesses ensuring the integrity of the general ledger
• Prepare annual and half yearly reporting requirements consistent with the Metcash guidelines
• Drive financial process improvements through streamlining, control enhancement and documentation
• Collaborate with internal stakeholders and external auditors to meet compliance and reporting requirements

Senior Financial Accountant

• Matching sales orders with purchase orders and checking for any out-of-stock items.
• Communicating with customers to place sales orders and resolve inquiries.
• Build sustainable relationships with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Advise customers of our diverse product range and price trends.
• Regular liaison with Sales, Warehouse, and Purchasing departments
• Making outbound calls to clients to drive sales and address their needs
• Assisting with payroll-related tasks as required
• Delivering friendly and professional customer service to both internal and external stakeholders.

Customer Service Representative

Sales

• Be safe as safety is part of our everyday culture
• Deliver excellent customer service through counter sales, quotes, delivery orders etc.
• Goods inwards procedures
• Stock replenishment
• Adhering to store retail standards
• Picking and packing orders
• Designing and selling of kitchens (full training will be provided)

Counter Trade Sales

• Develop and maintain strong relationships with trade customers, including builders, contractors, and construction professionals.
• Promote the company's large range of timber and hardware products, providing expert advice and solutions to meet customers' needs.
• Identify new business opportunities and establish a strong presence.
• Achieve sales targets and contribute to the growth of the trade division.
• Collaborate with the trade team and other departments to ensure efficient order processing, timely deliveries, and exceptional customer service.
• Stay updated on industry trends, market conditions, and competitor activities to provide valuable insights and recommendations.
• Prepare and deliver sales presentations, quotes, and proposals to prospective and existing customers.
• Provide accurate and timely sales reports and forecasts to the management team.

Trade Account Manager

Product Manager

• Support the strategic direction of the nominated Private Label Category Pillar, identifying consumer-led, commercially viable opportunities
• Contribute to the product roadmap using market insights, analysis and benchmarking
• Prepare commercial documentation, including performance targets and market insights
• Assist with defining product specs and positioning to ensure competitiveness
• Monitor emerging trends and consumer behaviours to inform new opportunities
• Manage the full product lifecycle from concept to launch and beyond
• Maintain product P&Ls including forecasting, margin analysis and financial tracking
• Work with suppliers to source and negotiate viable product solutions
• Support pricing, promotional planning and stock forecasting with cross-functional teams
• Monitor inventory and report on sell-through, GMROI and product performance
• Oversee packaging, content and marketing coordination
• Recommend innovative product concepts aligned with category goals
• Assess manufacturing partners for capability, capacity and strategic fit
• Contribute insights that support long-term supplier strategy and quality outcomes
• Work closely with Design, Marketing, Merchandising and Operations to deliver successful outcomes
• Partner with Global Sourcing and QA to ensure compliance and performance standards
• Support go-to-market planning, product training and internal enablement materials
• Engage with store operations and frontline teams to support readiness and sell-through
• Participate in range reviews and strategic planning sessions
• Provide mentorship to junior team members where needed

Senior Product Manager – Tools

• Set the strategic direction for your Category Pillar across multiple ranges
• Own the end-to-end product lifecycle from concept to in-market performance
• Shape a consumer-led product roadmap grounded in insights and data
• Drive commercial outcomes — P&L, GM%, EBIT, ROI
• Partner with suppliers, manufacturers, and internal teams to deliver quality and innovation
• Mentor Senior Product Managers and Product Managers, helping them grow and thrive
• Work cross-functionally with Design, Merchandising, Marketing, Supply Chain, QA, and more
• Bring bold new ideas to life and champion Private Label growth

Lead Product Manager – Tools, Non-Powered

Manager

• Develop and implement strategic plans for liquor categories (beer, cider, wine) aligned with IBA’s retail objectives with support of the IBA Category team
• Analyse market trends, consumer insights, and competitor activity to inform category decisions
• Embed category strategy by building programs that are aligned to the strategic priorities of the channel
• Work collaboratively with Liquor Alliance, aligning promotional and advertising activities with the Thirsty Camel category strategy and marketing plans, ensuring cohesive execution and supporting strategic objectives
• Own and manage supplier relationships (for selected suppliers) including the supplier profitability to our network (retail) by channel, mutually aligned and agreed JBP’s
• Negotiate with suppliers for the best commercial outcome for Retailers

Advertising & Promotions Manager

Producer

• Design and develop creative assets for digital campaigns using Adobe Creative Suite/ Figma
• Execute campaigns via IBM Campaign & Segment, ensuring accurate targeting and scheduling
• Analyse campaign data to create actionable insights, improve targeting, and optimise ROI
• Conduct quality assurance on all campaign builds, including visuals, links, and audience accuracy
• Collaborate with stakeholders to ensure campaigns are delivered on time and aligned with branding guidelines
• Maintain data integrity by ensuring clean and accurate contact lists
• Ensure compliance with legislation and best practice guidelines for data and communications
• Coordinate campaign calendars and contact frequency with Loyalty Planning and Execution Managers

Senior Digital Campaign Producer

Communications

• Collaborate with diverse stakeholders including state and national teams, internal departments, and retailers, as well as cross-functional teams (e.g., marketing, promotions, merchandise, operations) to ensure effective communication support
• Manage multiple inboxes by clearing backlogs, assisting internal team members with requests, addressing retailer and operation teams queries, and prioritising action items for timely resolution
• Plan, produce, and deliver communications to retailers promptly, covering day-to-day management along with weekly, monthly, and ad hoc requests
• Conduct regular audits of user databases and content to maintain accuracy and ensure all materials remain current
• Develop and oversee EDM campaigns, providing recommendations to enhance effectiveness and maximise value for retailers

Retail Communications Coordinator

• Leading, coaching and developing a diverse, multi-skilled team
• Creating an engaging, safe and customer-first store environment
• Managing daily operations, merchandising and stock flow
• Driving sales performance and store standards
• Building strong relationships with trade and DIY customers
• Working closely with the leadership team to deliver business goals

Store Manager

Operations

• Provide executive-level support to senior leaders, including diary, travel and correspondence management.
• Lead and support team onboarding, coordination and workflow optimisation.
• Maintain and improve SOPs, registers and operational documentation.
• Deliver communication plans, newsletters and leadership updates across the organisation.
• Facilitate two-way communication channels, support change messaging and run National Support Office inductions.
• Manage and optimise SharePoint sites, document libraries and permissions.
• Oversee Yammer content, engagement and digital communication tools.
• Assist in operational fleet vehicle coordination, expenses, invoices and travel arrangements.
• Coordinate projects, supplier meetings, internal events and office tours.
• Analyse engagement data and recommend communication improvements.
• Develop feedback tools to enhance messaging and reach.

Operations Administration Coordinator

People Operations

• Craft and deliver a People & Culture strategy aligned with transformation goals, leading us into the future
• Drive business-wide change, including operating model reviews and integration projects
• Lead and deliver the people integration of our newly merged businesses
• Be the thought leader and strategist on workforce & talent strategy, leadership development, and organisational effectiveness
• Build future leaders and develop our pipeline of great talent using Metcash’s Talent Management approach
• Be the architect and champion of cultural transformation that embeds purpose and values
• Elevate leadership capability and learning across the business
• Ensure smooth delivery of critical P&C services through direct and shared teams, working in strong collaboration with our broader P&C services teams

General Manager, People & Culture

Administration

• Process and administer pricing requests from Trade Account Managers, Project Sales, and internal stakeholders accurately and within deadlines.
• Assist with the preparation of customer quotes and tender pricing, ensuring margins are protected and aligned with approved cost structures.
• Liaise with suppliers to obtain competitive pricing, confirm product availability, and support pricing decisions as directed.
• Respond to pricing enquiries from internal teams and customers in a professional and timely manner.
• Maintain accurate pricing records and documentation in line with policy and audit requirements.
• Collaborate with Trade Account Managers to support pricing strategies that meet customer expectations and business objectives.
• Monitor tender timelines and coordinate administrative tasks to ensure timely submissions.
• Escalate pricing discrepancies or margin concerns for review and approval.
• Support process improvement initiatives to enhance pricing accuracy and workflow efficiency.
• Maintain a safe, compliant, and professional working environment in accordance with company policy and legislation.

Customer Pricing Administrator

• Partner with leaders to align workforce strategy with business priorities and outcomes
• Lead change initiatives, alongside significant growth agendas
• Drive workforce planning, talent development, and succession strategies for critical roles
• Drive culture and people experience changes, ensuring our people are highly engaged, supported and thriving
• Build leadership capability to drive great culture, performance and enable future growth
• Champion a performance culture focused on delivery, engagement, and continuous improvement
• Work collaboratively with our central and shared HR functions, ensuring they deliver highly efficient and valued services to your business areas
• Activate and implement nation and enterprise-wide P&C initiatives

Senior People & Culture Business Partner

• Implement, monitor, and review operational strategies to improve productivity, service delivery standards, and accuracy toward premium service levels and customer satisfaction.
• Drive continuous improvement to ensure all branch key stakeholders are managing processes and outcomes to achieve positive EBITDA results and reduce expenses.
• Work closely with warehouse and transport departments and service providers/contractors to maintain building service standards in line with OH&S legislation, HACCP requirements, WorkSafe regulations, and quality assurance.
• Prepare and maintain headcount, budgets, forecasts, and business plans for the Branch to ensure growth and positive financial results.

Branch Manager

• Provide advice and coaching to leaders and team members on P&C policies, Enterprise Agreements, Modern Awards, and employment practices
• Case manage employee relations matters such as absenteeism, performance management, and policy compliance
• Prepare accurate and timely documentation, including offers, consultation packs, and exit letters
• Maintain and enhance P&C content on the intranet to support self-service across the business
• Manage system updates and employee/position changes within the HRIS
• Identify trends and provide insights and training recommendations to proactively support leader development
• Contribute to broader P&C projects and initiatives that support organisational growth and culture
• Collaborate with stakeholders across both wholly owned and joint venture businesses