MetaRouter

Customer Success Manager

• Function as the day-to-day contact for major enterprises, building trust and rapport while identifying areas of opportunity, highlighting best practices, and maintaining useful documentation.
• Act as a subject matter expert on the intersection of data privacy and marketing technology for enterprise-scale organizations.
• Own the long-term health and growth of our highest-value accounts, ensuring churn is mitigated through constant value delivery.
• Distill the sophisticated needs of global enterprises into clear, actionable feedback for the MetaRouter Product and Engineering teams.
• Set the standard for "Enterprise Excellence" for the rest of the CS team, documenting best practices for managing massive, high-compliance accounts.

Director of Customer Success