Function as the day-to-day contact for major enterprises, building trust and rapport while identifying areas of opportunity, highlighting best practices, and maintaining useful documentation.
Act as a subject matter expert on the intersection of data privacy and marketing technology for enterprise-scale organizations.
Own the long-term health and growth of our highest-value accounts, ensuring churn is mitigated through constant value delivery.
Distill the sophisticated needs of global enterprises into clear, actionable feedback for the MetaRouter Product and Engineering teams.
Set the standard for "Enterprise Excellence" for the rest of the CS team, documenting best practices for managing massive, high-compliance accounts.

Requirements

10+ years of professional experience in a high-touch Client Strategy, Management Consulting, or Enterprise Customer Success roles.
High-Stakes Communication: Exceptional ability to command a room, whether presenting to executives or whiteboarding a technical flow with an Engineering lead.
Strategic Empathy: The ability to understand the internal pressures and "politics" of a Fortune 500 company and help your champions win internally.
Excellent written and verbal communication skills
Experience with Tag Management platforms is preferred
Experience working with software teams is preferred
General understanding of Analytics and Reporting use cases, especially for eCommerce websites
General understanding of Internet Technologies, specifically concerning web and marketing apps
Ability to read and understand at a high level: YAML, JSON, Javascript, and Lua preferred

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

YAMLJSONJavascriptLuaAnalyticsReportingTag Management

Soft Skills

High-Stakes CommunicationStrategic EmpathyWritten CommunicationVerbal Communication