Mesh

Strategic Account Manager

Mesh

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy
  • Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling
  • Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk
  • Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation
  • Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership
  • Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh
  • Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy
  • Travel up to 25% to meet customers and represent Mesh at industry events

Requirements

  • Bachelor’s degree or equivalent practical experience
  • 5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto
  • Deep understanding of payment networks, APIs, and integration workflows; experience with crypto or stablecoins is a plus
  • Proven track record of driving customer activation, expansion, and renewals across a portfolio
  • Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations
  • Clear, confident communicator who builds trust with both technical and business stakeholders
  • Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact
  • Builder mindset, excited to create scalable processes, playbooks, and better ways of working
Benefits
  • Competitive salary and equity that grows as you and the company grow
  • Comprehensive health coverage for you and your family
  • Unlimited PTO
  • Dedicated budget for courses, conferences, and certifications
  • Remote-friendly approach with top-tier tools and equipment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer activationperformance trackinggrowth strategypayment networksAPIsintegration workflowscontract negotiationsdata-driven decision makingportfolio management
Soft Skills
relationship managementcommunicationorganizational skillstrust buildingnegotiationproblem-solvingmulti-priority managementbuilder mindsetproactive identification of riskcollaboration
Certifications
Bachelor’s degree