Administer, configure, maintain, and support enterprise applications such as ERP, CRM, financial, materials management, reporting, or related systems
Perform routine system maintenance, upgrades, patches, and configuration changes in accordance with established procedures
Monitor application performance and availability, identifying and resolving issues to ensure reliable system operation
Troubleshoot and resolve moderately complex application issues, performing root-cause analysis and escalating when appropriate
Assist in analyzing application performance and usage to recommend improvements that enhance efficiency and usability
Maintain technical documentation, configuration records, and standard operating procedures
Support the implementation and enhancement of systems and tools that transform data into usable information for business users
Assist with application integrations and data flows between enterprise systems, helping ensure data accuracy and reliability
Partner with business stakeholders to understand functional needs and translate them into application configurations or enhancements
Apply and maintain application security controls, access permissions, and role-based security in accordance with company policies
Support compliance activities, audits, and security assessments related to enterprise applications
Participate in application deployment, upgrade, and enhancement projects as a contributing team member
Provide advanced application support for escalated user issues beyond basic help desk support
Collaborate with infrastructure, security, and data teams to resolve cross-functional system issues
Share technical knowledge and best practices with peers and less-experienced team members
Identify opportunities for incremental improvements to systems, documentation, and support processes

Requirements

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent experience
5 years of experience supporting or administering enterprise business applications
Knowledge and Skillsets Required
Experience administering enterprise applications such as ERP, CRM, financial, materials management, or reporting systems
Working knowledge of information systems concepts, databases, operating systems, and networking fundamentals
Familiarity with cloud-based application environments and SaaS platforms
Strong troubleshooting, analytical, and problem-solving skills
Ability to manage assigned work independently while following established priorities and standards
Effective communication skills with technical teams and business users
Ability to collaborate effectively in a cross-functional team environment.

Benefits

Eligible for benefits the first day of the month after you start
Tiered Medical, Dental and Vision Insurance options
Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
Company paid short term and long-term disability (unless covered by a state disability plan)
Company paid life insurance and AD&D
Flexible Time Off Policy
Paid sick leave of 48 hours per calendar year
Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
Employee Wellness and Financial Assistance Resources through Cigna and NY Life
Nine (9) paid company holidays per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERPCRMfinancial systemsmaterials management systemsreporting systemsapplication performance monitoringroot-cause analysisapplication security controlsdata integrationcloud-based applications

Soft Skills

troubleshootinganalytical skillsproblem-solvingindependent workeffective communicationcollaborationcross-functional teamworktechnical knowledge sharingincremental improvement identificationuser support