Mesa Laboratories, Inc.

Administration

• Administer, configure, maintain, and support enterprise applications such as ERP, CRM, financial, materials management, reporting, or related systems
• Perform routine system maintenance, upgrades, patches, and configuration changes in accordance with established procedures
• Monitor application performance and availability, identifying and resolving issues to ensure reliable system operation
• Troubleshoot and resolve moderately complex application issues, performing root-cause analysis and escalating when appropriate
• Assist in analyzing application performance and usage to recommend improvements that enhance efficiency and usability
• Maintain technical documentation, configuration records, and standard operating procedures
• Support the implementation and enhancement of systems and tools that transform data into usable information for business users
• Assist with application integrations and data flows between enterprise systems, helping ensure data accuracy and reliability
• Partner with business stakeholders to understand functional needs and translate them into application configurations or enhancements
• Apply and maintain application security controls, access permissions, and role-based security in accordance with company policies
• Support compliance activities, audits, and security assessments related to enterprise applications
• Participate in application deployment, upgrade, and enhancement projects as a contributing team member
• Provide advanced application support for escalated user issues beyond basic help desk support
• Collaborate with infrastructure, security, and data teams to resolve cross-functional system issues
• Share technical knowledge and best practices with peers and less-experienced team members
• Identify opportunities for incremental improvements to systems, documentation, and support processes

Senior Enterprise Applications Administrator

Sales

• Develop and maintain strong relationships with decision-makers and stakeholders within key accounts
• Serve as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust
• Conduct regular meetings with key clients to understand their business objectives, challenges, and needs
• Work closely with clients to align the company’s products or services with their goals
• Employ a consultative approach to identify opportunities for new solutions or services within key accounts
• Advocate on behalf of clients within the company to ensure their needs are met
• Collaborate with internal teams (e.g., product, customer success, marketing) to deliver solutions that exceed client expectations
• Identify opportunities for upselling and cross-selling additional products, services, or solutions to existing key accounts
• Meet or exceed revenue and performance targets set for assigned key accounts
• Ensure the renewal of contracts for key accounts, working with clients to understand their evolving needs
• Actively monitor and manage the health of key accounts, addressing any issues or challenges that may impact satisfaction or retention
• Collaborate with cross-functional teams, including sales, product management, marketing, and customer success, to deliver exceptional service and solutions to key accounts

Regional Sales Manager

Salesforce Administrator

• Administer and optimize Salesforce across Sales Cloud, Service Cloud, and Field Service (configuration, automation, data model, security).
• Own security fundamentals: roles, sharing, permission sets, access reviews, and least-privilege design.
• Build and maintain scalable automation using Flow (and partner on LWC/Apex where appropriate), with disciplined testing and limit awareness.
• Manage the release lifecycle: sandbox strategy, regression testing, deployment coordination, and user communications.
• Diagnose and coordinate resolution for integration/data sync issues; create monitoring/reporting to detect problems early.
• Deliver analytics: report types, folder sharing strategy, dashboards, and self-service reporting patterns aligned to stakeholder needs.
• Drive adoption through enablement: in-app guidance, training assets, and change management aligned to global teams.

Accounts Payable

• Assist with billing operations by ensuring accurate invoicing and fostering strong relationships with clients and vendors.
• Manage the customer case queue and monitor business unit specific customer email inboxes.
• Upload invoices to portals and review portal processing, error messages, or rejections; report bi-weekly for problem accounts.
• Issue monthly statements via email and postal mail.
• Monitor the case queue and assign tasks to the appropriate billing/AR representative.
• Manage and prioritize customer shared inbox replies to address customer inquiries.
• Collaborate with the finance team to reconcile accounts and forecast revenue.
• Handle customer inquiries related to billing discrepancies promptly and professionally.
• Investigate and resolve billing discrepancies or disputes efficiently.
• Ensure compliance with company policies, industry regulations, and best practices in billing.
• Maintain accurate and organized records of all billing transactions and correspondence.

Senior Enterprise Applications Administrator

Regional Sales Manager

Salesforce Administrator

Accounts Payable/Receivable Representative II