Service Desk Analyst

MERS / Goodwill

full-time

Posted on:

Location Type: Office

Location: Kansas City • Kansas • Montana • United States

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Salary

💰 $19 - $24 per hour

About the role

  • Support agency technology needs, all divisions, maintain a high-level professionalism with staff clients and external contacts.
  • Ability to trouble shoot hardware and software issues, along with computer installation and repair.
  • Loading and unloading of computers and other equipment for installation, removal, or exchange.
  • Email account creation for new staff.
  • Register Installation and Point-of-sale hardware configuration.
  • Inventory of computers, registers, equipment, and tools.
  • Maintain a high level of technical support.
  • Analyze service log files to identify problem areas.
  • Effectively participate in on-call rotation.
  • Performs other duties as assigned.

Requirements

  • High School Diploma with a minimum of 2-years' experience with technology support is required.
  • Associate Degree in a related field is preferred.
Benefits
  • Individual and family medical benefits for full-time employees working 30 or more hours per week.
  • Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
  • Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
  • 403(B) Retirement on date of hire for employees working 20 or more hours per week.
  • 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
  • 401(A) Retirement on date of hire for employees working 20 or more hours per week.
  • PTO Accrual up to 15 days based on hours worked.
  • Employee store discount
  • Paid holidays
  • Flexible Schedules
  • Career Growth Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware installationsoftware installationcomputer repairpoint-of-sale configurationinventory managementtechnical supportservice log analysis
Soft Skills
professionalismcommunicationteam collaborationproblem-solving
Certifications
High School DiplomaAssociate Degree