MERS / Goodwill

Learning and Development

• Facilitate in-person classroom learning and web-based webinars in leadership, personal, and professional development.
• Utilize effective questioning techniques to assess progress, elicit reactions, and confirm understanding while encouraging participation by creating a safe environment.
• Consult and coach employees on personal development and leadership development initiatives.
• Select, develop, create, and write learning solutions to include demonstration models, audio/visual aids, handouts, and guides that help improve learning outcomes for training initiatives.
• Coordinate training schedule with the hiring and training demands of the department.
• Work with stakeholders to understand the development needs of leaders, assess individual development, and implement solutions across the organization.
• Use coaching techniques that increase collaboration, transparency, and promote a culture of learning.
• Assess trainees to measure progress and to evaluate effectiveness of training.
• Revise and rewrite content to shape for learning needs.
• Report on progress of employees under guidance during training periods.
• Record and maintain trainee personnel records.
• Partner with Training Specialists, Business Leaders, and Operational teams to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
• Assist employees with problems concerning “how to” perform specific tasks related to their positions.
• Analyze the characteristics of existing and emerging technologies and apply their use in an instructional environment to design engaging and interactive courses.
• Utilize Learning Management System to engage with learners and track learning.
• Follow and enforce all MERS/Goodwill policies & procedures.
• All other duties as assigned.

Leadership Development Facilitator

Administration

• Establish and maintain a positive and productive school culture built on professionalism, trust, respect, relationships, communication, and collaboration for students and staff.
• Develop and implement programs, partnerships, activities, and objectives for staff and students aligned to the Employability Skills Framework.
• Effectively facilitate collaboration among different stakeholders, staff members, and outside partners to increase school enrollment and broaden industry-recognized training opportunities for students.
• Ensure adequate staffing by scheduling, hiring, supervising, and evaluating full-time and adjunct employees.
• Develop, implement, and utilize systems to track student progress, barrier removal, and staff performance.
• Cultivate community relationships that raise the program’s profile and grow into pathways for students to pursue their desired career pathway.
• Participate in agency-level and Goodwill Education Initiatives (GEI) network-level training programs and conferences.
• Implement agency policies related to Facilities, IT, Human Resources, and Business/Finance.
• Maintain organizational priorities while nimbly adapting to changing circumstances.
• Balance autonomy and accountability as a leader within the program model.
• Serve on the district leadership team to lead and grow The Excel Center program in Missouri.

School Administrator

Manager

• Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary.
• Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Retail Assistant Manager

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary.
• Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Retail Manager

Analyst

• Support agency technology needs, all divisions, maintain a high-level professionalism with staff clients and external contacts.
• Ability to trouble shoot hardware and software issues, along with computer installation and repair.
• Loading and unloading of computers and other equipment for installation, removal, or exchange.
• Email account creation for new staff.
• Register Installation and Point-of-sale hardware configuration.
• Inventory of computers, registers, equipment, and tools.
• Maintain a high level of technical support.
• Analyze service log files to identify problem areas.
• Effectively participate in on-call rotation.
• Performs other duties as assigned.

Service Desk Analyst

Software Engineer

• Select and use a variety of techniques for determining instructional content.
• Deliver curriculum to various levels of employees primarily through eLearning, with possible facilitation opportunities.
• Create engaging visual learning activities and compelling course content that enhances retention and transfer of information.
• Write and revise scripts for eLearning content, including learning objectives and scenarios to shape learning needs.
• Record and edit video and audio for training and educational purposes.
• Visualize and develop instructional graphics, the user interface, and the finished product.
• Design and produce learning materials in various formats including print, graphics, audio, video, animation, and multimedia to support learning needs.
• Create effective, fair assessment methods and exercises that foster the learners' development by providing opportunities to demonstrate their mastery of the learning objectives.
• Analyze the characteristics of existing and emerging technologies and apply their use in an instructional environment.
• Build relationships with internal customers to develop course materials and receive feedback.
• Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
• Research industry standards and laws as well as analyze job roles to establish training guidelines for positions.
• Assist with the management and administration of SuccessFactors Learning LMS and other related systems to ensure the accuracy of training and development data.
• Follow and enforce all MERS/Goodwill policies and procedures.
• All other duties as assigned.

eLearning Developer

• Assists the Warehouse Manager in overseeing warehouse and recycling operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary.
• Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Recycling & Warehouse Assistant Manager

Ecommerce

• Produce quality photographs that highlight the product well.
• Photographs should be taken from multiple angles and give a visual overview of all critical features, distinguishable markings/tags, or potential flaws.
• Accurately scan in merchandise to track the chain of custody.
• Place photographed items in the designated cart.
• Prepare the production station before and clean the station after every shift.
• Establish and maintain positive and professional relationships with team members and leadership and works cross-functionally with other teams to increase communication.
• Utilizes safe work practices through awareness and observation and contributes to ensuring the workplace is hazard-free by removing obstructions and keeping aisles and designated walkways debris-free.
• Maintain a professional appearance always, adhering to MERS/Goodwill's dress code.
• Safeguards agency assets, including cash, donated items, and purchased items, from harm, damage, or theft.
• Reports any incidents of theft or unauthorized possession of agency assets.
• Must adhere to all MERS/Goodwill policies, Goodwill Retail procedures, and safety and security regulations.
• All other duties as assigned.

E-Commerce Photographer

Director

• Trains staff in agency policies and procedures, motivates and leads staff.
• Maintains working knowledge of CARF or other governing body standards and ensures their implementation on an ongoing basis.
• Develops and maintains active partnerships with funding sources on both a programmatic and administrative level.
• Maintains a consistent pattern of referrals and enrollments appropriate for maximum utilization of staff and/or to meet funding requirements.
• Monitors assessment of program quality and uses results to improve participant planning and programmatic planning and development.
• Reviews progress notes as well as hours billed if appropriate for staff supervised, to ensure quality services and maximum utilization of staff.
• Ensures all assignments are completed on time and that appropriate duties are delegated and followed up on.
• Reviews monthly financial reports for revenue, expenses, and variance from budget (+/- 10% within lines, neutral or positive net year to date).
• Analyzes and discusses recommendations with supervisor when performance varies from budget.
• Maintains an active caseload that ensures personal fiscal performance and sets a positive example for center staff.
• Works with staff to ensure that reports and billing are submitted promptly.
• Participates in discussion and development of best practices with other Area Center Directors to ensure that services and documentation are standardized and that we are advancing the performance and reach of the agency.
• Other duties as assigned.

Leadership Development Facilitator

School Administrator

Retail Assistant Manager

Retail Assistant Manager

Retail Assistant Manager

Retail Assistant Manager

Retail Manager

Service Desk Analyst

Retail Assistant Manager

eLearning Developer

Recycling & Warehouse Assistant Manager

E-Commerce Photographer

Retail Assistant Manager

Director, Area Center