MERS / Goodwill

Manager

• Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary.
• Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Retail Assistant Manager

Onboarding Specialist

• Support our mission, "Changing Lives Through the Power of Work!"
• Ensure that all policies and procedures are followed.
• New hire preparation and processing within the human resources information system.
• Accurate and timely file maintenance, I-9's, background checks, and drug testing.
• Reviews third party payroll software for errors and inconsistencies, including new hire preparation and processing.
• Assist employees with third party software self-service questions and/or issues.
• Assist in maintaining accurate and timely filed personnel records in accordance with data storage policies.
• Assist with writing and maintenance of accurate job descriptions for active job titles/positions within the agency.
• Performs other duties as assigned.

HR Onboarding Specialist

• Conduct intake interviews with potential participants, incorporating information given by other involved parties.
• Establish eligibility, if appropriate.
• Establish professional and ethical relationship, develop/maintain individual plan for services.
• Meet performance outcomes in enrollments, graduation rate, employment, average wage, and retention details.
• Develop and maintain effective communication and working relationships with referring staff and internal team.
• Develop and maintain knowledge of required outcome reporting system as required by project or grant.
• Maintain participant files with all required agency and funding source paperwork and complete all paperwork in a timely manner.
• Maintain confidentiality according to agency guidelines.
• Maintain knowledge of community resources that can be utilized to support participant needs. (i.e. transportation, medical, child care, utilities, etc.).
• Make referrals, advocate, and follow-up.
• Model workplace appropriate attire, interactions, etc.
• Actively participate in staff meetings, Career Center meetings, and other community activities whenever possible/appropriate.
• Other duties as assigned.

Case Manager

Payroll

• Payroll Preparation and processing within the payroll accounting transaction cycle.
• Responsible for garnishments, ACA tracking, and check writing.
• Ensures that all agency policies and procedures are followed.
• Document maintenance and monthly account reconciliation.
• Review bi-weekly payroll report verifying payroll accuracy, including payroll deductions.
• Assist with completion of month end closing.
• Assist with review of federal and state tax returns and W2's for accuracy and completeness.
• Performs other duties as assigned.

Retail Assistant Manager

HR Onboarding Specialist

Case Manager

Payroll Accountant