MERS / Goodwill

Manager

• Assists the Warehouse Manager in overseeing warehouse and recycling operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary.
• Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Recycling & Warehouse Assistant Manager

Ecommerce

• Produce quality photographs that highlight the product well.
• Photographs should be taken from multiple angles and give a visual overview of all critical features, distinguishable markings/tags, or potential flaws.
• Accurately scan in merchandise to track the chain of custody.
• Place photographed items in the designated cart.
• Prepare the production station before and clean the station after every shift.
• Establish and maintain positive and professional relationships with team members and leadership and works cross-functionally with other teams to increase communication.
• Utilizes safe work practices through awareness and observation and contributes to ensuring the workplace is hazard-free by removing obstructions and keeping aisles and designated walkways debris-free.
• Maintain a professional appearance always, adhering to MERS/Goodwill's dress code.
• Safeguards agency assets, including cash, donated items, and purchased items, from harm, damage, or theft.
• Reports any incidents of theft or unauthorized possession of agency assets.
• Must adhere to all MERS/Goodwill policies, Goodwill Retail procedures, and safety and security regulations.
• All other duties as assigned.

E-Commerce Photographer

• Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary.
• Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Retail Assistant Manager

Director

• Trains staff in agency policies and procedures, motivates and leads staff.
• Maintains working knowledge of CARF or other governing body standards and ensures their implementation on an ongoing basis.
• Develops and maintains active partnerships with funding sources on both a programmatic and administrative level.
• Maintains a consistent pattern of referrals and enrollments appropriate for maximum utilization of staff and/or to meet funding requirements.
• Monitors assessment of program quality and uses results to improve participant planning and programmatic planning and development.
• Reviews progress notes as well as hours billed if appropriate for staff supervised, to ensure quality services and maximum utilization of staff.
• Ensures all assignments are completed on time and that appropriate duties are delegated and followed up on.
• Reviews monthly financial reports for revenue, expenses, and variance from budget (+/- 10% within lines, neutral or positive net year to date).
• Analyzes and discusses recommendations with supervisor when performance varies from budget.
• Maintains an active caseload that ensures personal fiscal performance and sets a positive example for center staff.
• Works with staff to ensure that reports and billing are submitted promptly.
• Participates in discussion and development of best practices with other Area Center Directors to ensure that services and documentation are standardized and that we are advancing the performance and reach of the agency.
• Other duties as assigned.

Director, Area Center

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Arranges for replacements of absent employees when necessary.
• Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Retail Manager

• Conduct intake interviews with potential participants, incorporating information given by other involved parties.
• Establish eligibility, if appropriate.
• Establish professional and ethical relationship, develop/maintain individual plan for services.
• Meet performance outcomes in enrollments, graduation rate, employment, average wage, and retention details.
• Develop and maintain effective communication and working relationships with referring staff and internal team.
• Develop and maintain knowledge of required outcome reporting system as required by project or grant.
• Maintain participant files with all required agency and funding source paperwork and complete all paperwork in a timely manner.
• Maintain confidentiality according to agency guidelines.
• Maintain knowledge of community resources that can be utilized to support participant needs (i.e. transportation, medical, child care, utilities, etc.).
• Make referrals, advocate, and follow-up.
• Model workplace appropriate attire, interactions, etc.
• Actively participate in staff meetings, Career Center meetings, and other community activities whenever possible/appropriate.
• Other duties as assigned.

Case Manager

• Conduct intake interviews with potential participants, incorporating information given by other involved parties.
• Establish eligibility, if appropriate.
• Establish professional and ethical relationship, develop/maintain individual plan for services.
• Meet performance outcomes in enrollments, graduation rate, employment, average wage, and retention details.
• Develop and maintain effective communication and working relationships with referring staff and internal team.
• Develop and maintain knowledge of required outcome reporting system as required by project or grant.
• Maintain participant files with all required agency and funding source paperwork and complete all paperwork in a timely manner.
• Maintain confidentiality according to agency guidelines.
• Maintain knowledge of community resources that can be utilized to support participant needs. (i.e. transportation, medical, child care, utilities, etc.).
• Make referrals, advocate, and follow-up.
• Model workplace appropriate attire, interactions, etc.
• Actively participate in staff meetings, Career Center meetings, and other community activities whenever possible/appropriate.
• Other duties as assigned.

Chief Marketing Officer

• Evaluate and manage marketing and advertisement needs of the agency providing detail reports of effectiveness and cost to the executive team.
• Responsible for planning and implementing media goals as set by the agency, as well as negotiating media contracts and purchasing advertisement as approved by the management team.
• Oversee the vehicle donation program, includes pick-up and sale of donated vehicles.
• Manages program budgets and adheres to fiduciary restraints for marketing and media as well as the car donation program.
• Develop and implements media plan/objectives and strategies for the agency which includes purchase and negotiations as approved by the management team.
• Negotiate contracts with media, auctioneers, salvage dealers and towing companies.
• Direct the design of media and marketing material and manage contracts.
• Establish and maintain strong working relationships with media and marketing contacts.
• Maintains purchase orders/invoice logs; checks all invoices for accuracy; coordinates activities with accounting department.
• Oversees purchase and renewal of all applicable licenses and submit reports to state(s) as required.
• Institute track and adhere to all IRS tax rules/regulations and monitoring same for changes.
• Reporting sales to IRS as mandated.
• Oversees detailed vehicle tracking and financial reports to the accounting department and executive team.
• Maintains all related program files, inventory logs and title records.
• Other duties as assigned.

Director of Marketing

• Trains staff in agency policies and procedures, motivate and lead staff.
• Maintains working knowledge of CARF or other governing body standards and ensures their implementation on an ongoing basis.
• Maintains knowledge of Federal, State, and internal guidelines and policy to ensure compliance and implementation.
• Develops and maintains active partnerships with funding sources on both a programmatic and administrative level.
• Monitors assessment of program quality and utilizes results to improve individual participant planning, as well as programmatic planning and development.
• Reviews documentation related to team workload, such as case notes and/or billing if appropriate for staff supervised, to ensure quality services and maximum utilization of staff.
• Ensures all assignments are completed on time and that appropriate duties are delegated and followed up on.
• Shows ability to effectively manage staffing patterns given financial and program outcome information and to ensure that income and expenses of location are within a reasonable variance (+/-10% within lines, neutral or positive net year to date) of budget.
• Analyzes and discusses recommendations with supervisor when performance varies from budget.
• Maintains an active caseload outcome according to program expectations.
• As appropriate, participates in discussion and development of best practices with other leadership to standardize where possible and advance the performance and reach of the agency.
• Responsible for meeting program outcomes and grant/program requirements.
• Other duties as assigned.

Director of Program

• Conduct intake interviews with potential participants, incorporating information given by other involved parties.
• Establish eligiblity, if appropriate.
• Establish professional and ethical relationship, develop/maintain individual plan for services.
• Meet performance outcomes in enrollments, graduation rate, employment, average wage, and retention details.
• Develop and maintain effective communicaiton and working relationships with referring staff and internal team.
• Develop and maintain knowledge of required outcome reporting system as required by project or grant.
• Maintain participant files with all required agency and funding source paperwork and complete all paperwork in a timely manner.
• Maintain confidentiality according to agency guidelines.
• Maintain knowledge of community resources that can be utilized to support participant needs. (i.e. transportation, medical, child care, utilities, etc.).
• Make referrals, advocate, and follow-up.
• Model workplace appropriate attire, interactions, etc.
• Actively participate in staff meetings, Career Center meetings, and other community activities whenever possible/appropriate.

• Conduct intake interviews with potential participants, incorporating information given by other involved parties.
• Establish eligiblity, if appropriate.
• Establish professional and ethical relationship, develop/maintain individual plan for services.
• Meet performance outcomes in enrollments, graduation rate, employment, average wage, and retention details.
• Develop and maintain effective communicaiton and working relationships with referring staff and internal team.
• Develop and maintain knowledge of required outcome reporting system as required by project or grant.
• Maintain participant files with all required agency and funding source paperwork and complete all paperwork in a timely manner.
• Maintain confidentiality according to agency guidelines.
• Maintain knowledge of community resources that can be utilized to support participant needs. (i.e. transportation, medical, child care, utilities, etc.).
• Make referrals, advocate, and follow-up.
• Model workplace appropriate attire, interactions, etc.
• Actively participate in staff meetings, Career Center meetings, and other community activities whenever possible/appropriate.
• Other duties as assigned.

Events

• Conducts safety and loss prevention audits and operational inspections and prepares written reports with recommendations.
• Uses tools to minimize agency loss and protect brand image, including identifying safety concerns, theft, and fraud, reviewing CCTV and exception reports, and monitoring site security.
• Ensures thorough investigation and resolution of internal and external cases, conducting consistent and objective Loss Prevention audits, and reports findings to management.
• Supports retail operational and corporate administrative staff and training teams across 20 retail locations and multiple rehab sites.
• Assists in promoting awareness campaigns on cash control measures, physical security, and safety.
• Identifies, evaluates, controls, and minimizes the agency's exposure to loss or damage to physical assets, fidelity losses, and losses resulting from liability claims.
• Regularly reviews agency reports and promptly analyzes them to assess trends, monitor progress related to goals, and recommend changes.
• Proactively addresses theft, fraud, ethics, and operational accountability issues.
• Provides training in risk management/loss prevention techniques and strategies.
• Assists Human Resources with needed investigations or fact-finding across divisions.
• Partners with health safety, insurance companies, division leaders, and local agencies to reduce agency exposures.
• Partners with facilities to troubleshoot and repair LP equipment, address alarms, safety concerns, etc., for day-to-day operations and during new store construction and remodeling projects.
• Other duties as assigned.

Recycling & Warehouse Assistant Manager

E-Commerce Photographer

Retail Assistant Manager

Director, Area Center

Retail Manager

Retail Assistant Manager

Case Manager

Case Manager

Director of Marketing

Retail Manager

Retail Manager

Director of Program

Case Manager

Case Manager

Regional Loss Prevention Manager