Floor Manager
Merkur
full-time
Posted on:
Location Type: Office
Location: Siegburg • Germany
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About the role
- Supervision of all gaming areas
- Ensuring the compliant conduct of gaming activities in the assigned gaming area
- Guest service and customer retention
- Resolution of disputes
- Preparation of the daily schedule / deployment plan for all gaming operations staff
- Leadership, shift planning and motivation of the team
- Administrative duties
- Representation of the management level in their absence
Requirements
- Several years of experience in slot machine operations and/or table games
- Willingness to be trained in all areas
- Excellent German and good English skills
- Good IT skills (MS Office)
- Fulfillment of regulatory requirements
- Commitment, teamwork and ability to work under pressure
Benefits
- Permanent contract & modern compensation system
- Allowances for night, weekend & public holiday work
- Internal training & comprehensive onboarding
- At least 6 weeks' vacation (for full-time)
- Corporate benefits: employee discounts and other tax-free perks
- Work uniform provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
slot machine operationstable gamesregulatory complianceIT skillsMS Office
Soft Skills
guest servicecustomer retentiondispute resolutionleadershipteam motivationadministrative skillscommitmentteamworkability to work under pressure