MERKUR Casino UK

General

• Take full responsibility for opening, trading and closing the venue in the absence of the Venue Manager/Assistant Manager
• Maintain venue housekeeping to the highest possible standard, including cleaning gaming equipment, floors, walls and other surfaces
• Issue customer change and control any allocated personal float according to company procedures
• Assist with bingo, catering and other duties as required by the Venue/Duty Manager
• Pay out for machine faults according to company procedures when authorised
• Monitor customer actions and behaviour, report suspicious or disruptive behaviour to the Venue Manager
• Ensure health and safety procedures are followed and report potential hazards
• Complete administration with 100% accuracy
• Help ensure promotions run smoothly and successfully
• Deliver customer service in line with company standards and achieve customer delight
• Escalate customer complaints to management promptly
• Maintain personal presentation and follow the Company dress code
• Promote awareness of Responsible Gambling strategies and procedures

Keyholder – Part Time