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Keyholder – Part Time
MERKUR Casino UKPart-time Keyholder operating a MERKUR Slots gaming venue in Coventry. Welcoming customers, managing venue operations, cash handling and responsible gambling procedures.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to maintain high standards of venue housekeeping and safety. Capable of handling cash transactions accurately while promoting responsible gambling practices.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service ExcellenceHealth And Safety ComplianceTeam CollaborationIndependent Work Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsPeople SkillsFlexibilityKeen To LearnRole Model For Team
Industry Keywords
RetailHospitalityGambling SectorVenue ManagementPromotions Management
About the role
Key responsibilities & impact- Take full responsibility for opening, trading and closing the venue in the absence of the Venue Manager/Assistant Manager
- Maintain venue housekeeping to the highest possible standard, including cleaning gaming equipment, floors, walls and other surfaces
- Issue customer change and control any allocated personal float according to company procedures
- Assist with bingo, catering and other duties as required by the Venue/Duty Manager
- Pay out for machine faults according to company procedures when authorised
- Monitor customer actions and behaviour, report suspicious or disruptive behaviour to the Venue Manager
- Ensure health and safety procedures are followed and report potential hazards
- Complete administration with 100% accuracy
- Help ensure promotions run smoothly and successfully
- Deliver customer service in line with company standards and achieve customer delight
- Escalate customer complaints to management promptly
- Maintain personal presentation and follow the Company dress code
- Promote awareness of Responsible Gambling strategies and procedures
Requirements
What you’ll need- Flexible availability for a rota including weekends and Bank Holidays
- Ability to work independently and as part of a team
- Experience in a similar role in retail, hospitality or the gambling sector
- Keen to learn and progress
- Eager to support training others
- Ability to be a role model for the team
- Experience in cash handling
- Excellent communication and people skills
- Passion for providing first-class service
Benefits
Comp & perks- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
- Industry and compliance training will be given