MERKUR BETS

Customer Support

• Provide customer support through chat, phone and email
• Assist the Management Team in reporting technical issues and giving insights to what is happening in the market
• Maintain customer records by following the correct data protection procedure
• Achieve both department and individual SLAs
• Document customer contacts in order to provide a full customer history
• Resolve product and/or service problems by clarifying the customers complaint and determining the cause of the problem
• Assist the management with other projects and duties when requested to do so

German Speaking Support Agent

System Administrator

• Installation, maintenance and monitoring of Microsoft on-premises and Azure environments
• Further development of the IT landscape according to specific requirements (GPO, RDS, Exchange, etc.)
• Client and user support
• Optimization of work processes through scripting
• Active participation in exciting projects with innovative solutions
• Support in an international environment in German and English

Windows System Administrator – m/f/d

• Plan, operate, and monitor hybrid infrastructure (cloud/on-premises)
• Develop and document best practices for deployment and maintenance
• Drive continuous monitoring and optimization of system performance and resource utilization
• Increase automation and shift toward Infrastructure as Code
• Containerize and automate workflows and products
• Strengthen overall security, with a particular focus on endpoint protection
• Monitor industry trends and new technologies to proactively improve infrastructure efficiency
• Collaborate with cross-functional teams to design scalable, reliable architectures

German Speaking Support Agent

Windows System Administrator – m/f/d

Linux Administrator