Merkle Science

Customer Success Manager

Merkle Science

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Be the primary point of contact and build long-term relationships with clients.
  • Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
  • Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyze client’s usage of our product in order to be proactive if utilization drops.
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
  • Responsible for product adoption and in turn, client retention.
  • Liaise between the client and internal teams to advocate on the clients’ behalf.

Requirements

  • Advanced level of English (C1 or above)
  • At least 4+ years of prior account management experience.
  • Previous crypto/blockchain experience a big plus but not necessary.
  • Previous compliance/finance experience also a big plus.
  • Proven sales track record.
  • Exceptionally strong relationship and people management capabilities.
  • A creative problem solver, results driven and self-motivated.
  • Possesses a resilient personality, proactive and reacts well under pressure.
  • Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.
Benefits
  • Excellent health insurance
  • Flexible time off
  • Learning & development initiatives
  • Team-building sessions
  • Discussions around mental health
  • Industry-leading compensation
  • Generous equity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalesclient retentionproduct adoptioncompliancefinancecryptoblockchain
Soft Skills
relationship managementproblem solvingresults drivenself-motivatedresilienceproactiveadaptabilitycommunication