Meriton

Customer Support

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative

Data Entry

• Ensuring that client information details are kept up-to-date.
• Creating and sending invoices and statements to customers.
• Checking the data input to ensure the accuracy of the final bill.
• Tracking payments and ensuring that the cash flow into the company is buoyant.
• Reporting issues or irregularities to the financial head of the company.
• Fixing billing errors by issuing debit and credit memos.
• Liaising with the logistics department and ensuring that goods are dispatched on time.
• Recovering outstanding debts.
• Handling clients' account queries.
• Initiating new procedures for billing.

Customer Service Representative

Data Entry Clerk