Merit Restorations

Emergency Response Coordinator – Field Sales

Merit Restorations

full-time

Posted on:

Location Type: Hybrid

Location: Chesapeake • Virginia • United States

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About the role

  • Respond immediately to fire, water, mold, storm, and catastrophic property losses.
  • Assess damage on site and clearly present Merit’s emergency mitigation and restoration services.
  • Lead distressed property owners through next steps with clarity, confidence, and compassion.
  • Secure signed work authorizations and contracts in high-pressure, emotionally charged situations.
  • Educate customers on the insurance process while positioning Merit as their trusted partner.
  • Convert emergency leads into signed jobs through professional on-scene sales execution.
  • Track close rates, signed agreements, and pipeline activity to drive personal performance.
  • Document all site visits, photos, notes, and customer interactions accurately in CRM systems (HubSpot, DASH).
  • Build and maintain strong working relationships with:
  • - First responders
  • - Plumbers and emergency trades
  • - Property managers
  • - Insurance adjusters
  • Serve as Merit’s primary on-scene representative for property owners and industry partners.
  • Participate in community outreach, relationship-building, and visibility efforts to expand referral networks.
  • Ensure clean, complete handoff of signed jobs to Project Managers and mitigation teams.
  • Coordinate dispatch and coverage with other ERCs as needed to maintain 24/7 response.
  • Communicate clearly and consistently to ensure a seamless transition from sales to production.
  • Perform or assist with basic emergency services such as board-ups when required.

Requirements

  • Proven ability to perform in fast-paced, high-pressure environments.
  • Strong verbal and written communication skills.
  • Prior experience in restoration, construction, insurance, or outside sales preferred.
  • Self-motivated, disciplined, and results-driven.
  • Strong organizational skills with excellent follow-through.
  • Comfortable gathering, documenting, and relaying critical information to:
  • - Adjusters
  • - Project Managers
  • - Clients
  • Solid decision-making skills with the ability to own outcomes.
  • Willingness to learn the restoration industry quickly if not already experienced.
  • Availability for 24/7/365 emergency response.
  • Valid driver’s license with a clean driving record.
  • Physically capable of operating in the field, including:
  • - Lifting up to 25 lbs
  • - Exposure to weather, debris, and active loss environments
  • - Accessing damaged structures when required
Benefits
  • 401(k) - match up to 4%
  • Dental insurance
  • Health insurance (medical coverage details provided during initial interviews and onboarding)
  • Life insurance
  • Vision insurance
  • Unlimited PTO
  • Company Vehicle and Fuel Card
  • Company Phone (and all other necessary IT equipment)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
emergency servicesdamage assessmentsales executiondocumentationcustomer interactioncontract negotiationpipeline trackingbasic restoration techniquesproperty loss mitigationinsurance process education
Soft Skills
communication skillsorganizational skillsdecision-making skillsself-motivatedresults-drivenclaritycompassionrelationship-buildingfollow-throughadaptability
Certifications
valid driver’s license