Merit Restorations

Outside Sales

• Respond immediately to fire, water, mold, storm, and catastrophic property losses.
• Assess damage on site and clearly present Merit’s emergency mitigation and restoration services.
• Lead distressed property owners through next steps with clarity, confidence, and compassion.
• Secure signed work authorizations and contracts in high-pressure, emotionally charged situations.
• Educate customers on the insurance process while positioning Merit as their trusted partner.
• Convert emergency leads into signed jobs through professional on-scene sales execution.
• Track close rates, signed agreements, and pipeline activity to drive personal performance.
• Document all site visits, photos, notes, and customer interactions accurately in CRM systems (HubSpot, DASH).
• Build and maintain strong working relationships with:
• - First responders
• - Plumbers and emergency trades
• - Property managers
• - Insurance adjusters
• Serve as Merit’s primary on-scene representative for property owners and industry partners.
• Participate in community outreach, relationship-building, and visibility efforts to expand referral networks.
• Ensure clean, complete handoff of signed jobs to Project Managers and mitigation teams.
• Coordinate dispatch and coverage with other ERCs as needed to maintain 24/7 response.
• Communicate clearly and consistently to ensure a seamless transition from sales to production.
• Perform or assist with basic emergency services such as board-ups when required.

Emergency Response Coordinator – Field Sales