Merit America

Product and Systems Manager

Merit America

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $147,150 per year

About the role

  • Own end-to-end workflows across systems
  • Develop a deep understanding of learner and staff workflows from start to finish across tools and teams
  • Identify breakdowns, duplication, and manual effort caused by system boundaries or unclear ownership
  • Propose improvements that increase reliability and reduce operational friction
  • Translate decisions into executable work
  • Partner with functional leaders to understand new initiatives, program changes, and operational needs
  • Surface technical, data, and process implications early
  • Help shape work so it is staged appropriately, aligned with current capacity, and realistic to deliver
  • Clarify system responsibilities and sequencing
  • Help define which systems are responsible for which functions at a given point in time, and what assumptions must be true before responsibilities shift
  • Document dependencies and tradeoffs so teams can move forward with shared understanding and fewer surprises
  • Support delivery and alignment
  • Work closely with engineers, data team members, and external partners to keep work moving
  • Track dependencies, flag risks, and surface decisions that require alignment
  • Ensure completed work aligns with original intent and downstream reporting and evaluation needs

Requirements

  • Experience owning or coordinating complex work across multiple systems or teams, with the ability to map end-to-end workflows and identify where things break down
  • Clear, practical communication with both technical and non-technical partners
  • Strong judgment about tradeoffs, sequencing, and prioritization under constraint
  • Ability to operate effectively in ambiguity and introduce clarity without heavy process
  • Experience translating business/program needs into technical requirements and actionable work
  • Ability to work directly with engineers, data teams, and external partners to drive delivery
  • Technical fluency sufficient to work credibly alongside engineers and evaluate feasibility of proposed solutions
  • Hands-on experience with AI productivity tools (e.g. Claude Code, Cursor, Copilot) applied to real product and systems work
  • Familiarity with data and reporting systems and how operational data is used downstream
  • Experience in education, workforce development, or mission-driven organizations
Benefits
  • Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
  • Flexible Spending Account and Health Savings Account
  • Dependent care Flexible Spending Account
  • Health Reimbursement Account fully funded by Merit
  • Education & personal development reimbursement
  • Catalog of courses for professional learning and development
  • Short and long-term disability
  • Unlimited vacation (after a 90-day introductory period)
  • Paid Parental Leave and Adoption benefits (after 1 year of employment)
  • 11 federally recognized holidays
  • 2 week holiday office closure in December/January
  • 401(k) retirement plan with automatic Merit contribution
  • Wellness Benefits/Wellness Resources
  • Discount perks at work program
  • Phone/technology stipend
  • Home office setup stipend
  • Affinity groups and community building via virtual, in-person, and/or regional meetups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
end-to-end workflowsmapping workflowstechnical requirementsdata analysisoperational dataAI productivity toolssystem dependenciesrisk managementprocess documentationsequencing
Soft Skills
clear communicationjudgmentprioritizationoperating in ambiguityintroducing claritycollaborationproblem-solvingstakeholder alignmentadaptabilitydecision-making