Merit America

Program Manager

• Manage end-to-end execution of IE initiatives, including pilots, resource mapping, and affinity group (AG) infrastructure
• Design and run experiments testing interventions to close staff and learner gaps (retention supports, hiring improvements, AG development)
• Document key learnings from our 2026 IE plan, synthesizing insights and recommending what to scale, iterate, or sunset
• Create operational tools and frameworks that embed equitable practices into workflows: toolkits, inclusive facilitation guides, and policy templates
• Expand Merit America's capacity to serve economically-disadvantaged communities through increasing staff literacy of current research, benchmarking and resources
• Track progress against quarterly goals and provide updates to the Director and key stakeholders
• Partner directly with the Director of Learning & People Experience to design and deliver learning programs that build highest-impact skills for our remote workforce, including ongoing support content for staff who have completed internal training programs
• Create opportunities to engage staff members in cultural conversations, guided self-reflection, and intentional practice related to the experiences of learners, coworkers, and people Merit America is looking to serve
• Create accessible and actionable training materials such as slide decks, facilitation guides, workbooks, and follow up resources for staff at all levels
• Facilitate live learning sessions with diverse staff groups, creating inclusive spaces for skill-building and dialogue
• Equip managers with practical tools for navigating pushback, building buy-in, and sustaining behavior change over time
• Evaluate training effectiveness through assessments, feedback, and observable behavior change
• Build and maintain clear IE metric reporting by creating dashboards and consolidated views that bring together learner outcomes, staff sentiment, and retention data from existing systems
• Conduct quantitative and qualitative analyses to identify any gaps in staff and learner experiences, surface root causes, and pinpoint intervention opportunities
• Track and report on IE OKRs, partnering with POPs and Data teams to centralize metrics and surface insights needing attention
• Assist the People Team in analyzing staff equity in People practices (e.g. performance reviews, promotions, compensation)
• Promote IE in hiring, people practices, and learner-facing programs, ensuring that processes reflect the experiences of Merit America learners
• Serve as the primary IE point of contact for all teams across Merit America, providing consultation and guidance on equity-related questions and initiatives
• Enable inclusive excellence audits and assessments of systems, policies, and processes with concrete recommendations
• Collaborate with Program team on learner experience improvements, and retention interventions
• Coordinate operational functions for Affinity Groups: manage stipends, coordinate overall events schedule, synthesize feedback, and ensure AGs have data and resources to advise on organizational priorities

Program Manager – Inclusive Excellence

Executive Assistant

• Support the Co-CEOs in working as efficiently and effectively as possible
• Manage complex calendars, coordinating executive travel, streamlining operations
• Serve as a trusted liaison between the Co-CEOs and internal and external stakeholders
• Prepare daily/weekly schedule briefings with context, materials, and priorities
• Monitor and respond to scheduling requests with urgency when needed
• Plan and coordinate executive travel, including flights, accommodations, ground transportation, and detailed itineraries
• Handle expense reconciliation and travel reimbursements
• Draft and edit emails, correspondence, meeting agendas, and post-meeting action items on behalf of the Co-CEOs
• Manage the Co-CEOs' inboxes, flagging priority items and drafting responses as appropriate
• Maintain organized systems for tracking action items, deadlines, and follow-ups
• Assist with Board coordination, including meeting minutes and follow-up actions

Manager

• Design, curate, and maintain high-quality curriculum resources across learning tracks, ensuring alignment with industry standards and learner needs
• Partner with the coaching team to streamline the learner experience through clear objectives, instructions, and feedback mechanisms
• Work with third-party content providers to ensure content relevance, scalability, and alignment with industry needs
• Regularly update and refine curriculum based on learner feedback, data, and industry trends
• Develop and implement program models that enhance the learner experience, focusing on innovative and scalable delivery methods
• Create resources and training for internal stakeholders to support effective program delivery
• Own execution of complex, cross-functional initiatives, including new track launches and major program updates.
• Develop and manage project plans, timelines, dependencies, and risks to ensure high-quality, on-time delivery.
• Ensure program execution aligns with Merit America’s “North Star” learner experience and organizational priorities.
• Lead coordination of new career track launches across curriculum, coaching, and operations.
• Partner with Program Operations to translate program designs into clear rollout plans, tools, training, and documentation.
• Support post-launch evaluation and iteration based on outcomes and operational feedback.
• Conduct and synthesize qualitative and quantitative research on learner needs, workforce trends, and program effectiveness to inform strategic decisions.
• Support the design and monitoring of pilots and experiments, translating findings into scalable recommendations.
• Embed inclusive excellence principles into research, experimentation, and program design.
• Analyze ongoing learner feedback and program data to assess current effectiveness and inform strategic decisions
• Ensure curriculum, coaching strategies, and program models align with industry standards and design intent
• Partner with Program Designers to maintain quality and consistency across program offerings
• Synthesize program progress, learner insights, and outcome data into clear reports and recommendations for leadership to support decision-making and prioritization.

Program Manager – Inclusive Excellence

Executive Assistant

Manager, Program Strategy