Merit America

Manager

• Own end-to-end workflows across systems
• Develop a deep understanding of learner and staff workflows from start to finish across tools and teams
• Identify breakdowns, duplication, and manual effort caused by system boundaries or unclear ownership
• Propose improvements that increase reliability and reduce operational friction
• Translate decisions into executable work
• Partner with functional leaders to understand new initiatives, program changes, and operational needs
• Surface technical, data, and process implications early
• Help shape work so it is staged appropriately, aligned with current capacity, and realistic to deliver
• Clarify system responsibilities and sequencing
• Help define which systems are responsible for which functions at a given point in time, and what assumptions must be true before responsibilities shift
• Document dependencies and tradeoffs so teams can move forward with shared understanding and fewer surprises
• Support delivery and alignment
• Work closely with engineers, data team members, and external partners to keep work moving
• Track dependencies, flag risks, and surface decisions that require alignment
• Ensure completed work aligns with original intent and downstream reporting and evaluation needs

Product and Systems Manager

Accounting Manager

• Ensure the accuracy, efficiency, and scalability of Merit America’s core accounting operations.
• Manage accounts payable and payment-related relationships with vendors, contractors, and learner program participants.
• Administer corporate credit cards, employee expenses, and banking transactions.
• Maintain fixed asset records, track prepaid expenses and expense accruals.
• Perform data entry and account reconciliations.
• Actively leverage automation tools and AI to streamline accounting workflows.
• Help modernize and scale accounting operations by leveraging automation, data tools, and modern accounting systems.
• Report directly to the Financial Controller and work closely with the Accounting Manager and cross-functional teams across Merit America.

Accounting Operations Specialist

Business Development Rep

• Draft executive-level concept notes and partnership proposals for six and seven figure partnerships
• Create and regularly refresh one-pagers, case-studies, and partnerships collateral
• Drive pipeline momentum by tracking deal progress, spotting stalled opportunities, and partnering with MD, Partnerships to drive next steps.
• Serve as deal lead for 1-2 smaller partnership opportunities (approximately 10% of time in H2), owning execution from early qualification through launch, with MD guidance and support
• Develop executive briefing memos, research summaries, and meeting agendas
• Attend senior-level partnership conversations and synthesize insights.
• Draft follow-up emails and recap communications
• Track action items and proactively advance next steps
• Partner with the MD to refine positioning strategy and tailor messaging for different executive stakeholders (HR, Talent, Operations, CSR, etc.).
• Maintain accurate data and reporting on pipeline health
• Ensure accurate and organized data in Salesforce for all prospects, contacts, and partnerships.
• Develop clear transition process and account documentation to ensure seamless handoff to Partner Success Team
• Continuously refine and optimize processes, codifying best practices and insights into a structured, evolving Partnerships BD playbook.
• Proactively identify new partnership ideas, sectors, or engagement models
• Analyze industry trends and market signals
• Experiment with improvements to outreach strategy and messaging
• Attend senior-level partnership conversations and synthesize insights to continuously strengthen our enterprise sales approach and playbook.

Business Development Manager

Program Manager

• Manage end-to-end execution of IE initiatives, including pilots, resource mapping, and affinity group (AG) infrastructure
• Design and run experiments testing interventions to close staff and learner gaps (retention supports, hiring improvements, AG development)
• Document key learnings from our 2026 IE plan, synthesizing insights and recommending what to scale, iterate, or sunset
• Create operational tools and frameworks that embed equitable practices into workflows: toolkits, inclusive facilitation guides, and policy templates
• Expand Merit America's capacity to serve economically-disadvantaged communities through increasing staff literacy of current research, benchmarking and resources
• Track progress against quarterly goals and provide updates to the Director and key stakeholders
• Partner directly with the Director of Learning & People Experience to design and deliver learning programs that build highest-impact skills for our remote workforce, including ongoing support content for staff who have completed internal training programs
• Create opportunities to engage staff members in cultural conversations, guided self-reflection, and intentional practice related to the experiences of learners, coworkers, and people Merit America is looking to serve
• Create accessible and actionable training materials such as slide decks, facilitation guides, workbooks, and follow up resources for staff at all levels
• Facilitate live learning sessions with diverse staff groups, creating inclusive spaces for skill-building and dialogue
• Equip managers with practical tools for navigating pushback, building buy-in, and sustaining behavior change over time
• Evaluate training effectiveness through assessments, feedback, and observable behavior change
• Build and maintain clear IE metric reporting by creating dashboards and consolidated views that bring together learner outcomes, staff sentiment, and retention data from existing systems
• Conduct quantitative and qualitative analyses to identify any gaps in staff and learner experiences, surface root causes, and pinpoint intervention opportunities
• Track and report on IE OKRs, partnering with POPs and Data teams to centralize metrics and surface insights needing attention
• Assist the People Team in analyzing staff equity in People practices (e.g. performance reviews, promotions, compensation)
• Promote IE in hiring, people practices, and learner-facing programs, ensuring that processes reflect the experiences of Merit America learners
• Serve as the primary IE point of contact for all teams across Merit America, providing consultation and guidance on equity-related questions and initiatives
• Enable inclusive excellence audits and assessments of systems, policies, and processes with concrete recommendations
• Collaborate with Program team on learner experience improvements, and retention interventions
• Coordinate operational functions for Affinity Groups: manage stipends, coordinate overall events schedule, synthesize feedback, and ensure AGs have data and resources to advise on organizational priorities

Product and Systems Manager

Accounting Operations Specialist

Business Development Manager

Program Manager – Inclusive Excellence