Merit America

Affiliate Manager

• Own the learner relationship from acceptance through completion, ensuring consistent engagement and progress through academic milestones
• Guide learners through The College systems and processes to identify and pursue paths aligned with their goals and desired outcomes
• Conduct regular 1:1 coaching sessions focused on goal-setting, accountability, and persistence
• Monitor learner progress and engagement using institutional systems and data signals
• Identify at-risk learners early and implement targeted interventions to re-engage and support progress
• Prioritize outreach and coaching efforts to maximize impact across a large caseload
• Diagnose learners’ barriers to progress, including academic, logistical, and personal challenges
• Develop and execute intervention plans tailored to learner needs
• Coordinate with instructors, academic advisors, and support services to ensure aligned and timely support
• Maintain consistent follow-up to ensure interventions result in measurable progress
• Integrate career development into coaching conversations from the start of the program
• Help learners connect academic work to career goals and long-term opportunities
• Support the development of professional identity, confidence, and workplace readiness
• Guide learners in translating their learning into career-relevant skills and experiences
• Provide ongoing support after completion, including identifying opportunities for further education and guiding career paths
• Establish early connection with learners, including outreach prior to the start of coursework
• Foster a sense of belonging and community, particularly during early program phases
• Normalize help-seeking behaviors and create an environment where learners stay engaged during challenges
• Reinforce learner identity as a college learner and emerging professional
• Use SIS, CRM and learning systems to track learner progress, engagement, and outcomes
• Document coaching interactions and interventions accurately and consistently
• Partner closely with faculty to align on learner performance and academic needs
• Collaborate with learner support services (academic, wellness, etc.) to ensure coordinated care

Learner Success Partner