Manage end-to-end execution of IE initiatives, including pilots, resource mapping, and affinity group (AG) infrastructure
Design and run experiments testing interventions to close staff and learner gaps (retention supports, hiring improvements, AG development)
Document key learnings from our 2026 IE plan, synthesizing insights and recommending what to scale, iterate, or sunset
Create operational tools and frameworks that embed equitable practices into workflows: toolkits, inclusive facilitation guides, and policy templates
Expand Merit America's capacity to serve economically-disadvantaged communities through increasing staff literacy of current research, benchmarking and resources
Track progress against quarterly goals and provide updates to the Director and key stakeholders
Partner directly with the Director of Learning & People Experience to design and deliver learning programs that build highest-impact skills for our remote workforce, including ongoing support content for staff who have completed internal training programs
Create opportunities to engage staff members in cultural conversations, guided self-reflection, and intentional practice related to the experiences of learners, coworkers, and people Merit America is looking to serve
Create accessible and actionable training materials such as slide decks, facilitation guides, workbooks, and follow up resources for staff at all levels
Facilitate live learning sessions with diverse staff groups, creating inclusive spaces for skill-building and dialogue
Equip managers with practical tools for navigating pushback, building buy-in, and sustaining behavior change over time
Evaluate training effectiveness through assessments, feedback, and observable behavior change
Build and maintain clear IE metric reporting by creating dashboards and consolidated views that bring together learner outcomes, staff sentiment, and retention data from existing systems
Conduct quantitative and qualitative analyses to identify any gaps in staff and learner experiences, surface root causes, and pinpoint intervention opportunities
Track and report on IE OKRs, partnering with POPs and Data teams to centralize metrics and surface insights needing attention
Assist the People Team in analyzing staff equity in People practices (e.g. performance reviews, promotions, compensation)
Promote IE in hiring, people practices, and learner-facing programs, ensuring that processes reflect the experiences of Merit America learners
Serve as the primary IE point of contact for all teams across Merit America, providing consultation and guidance on equity-related questions and initiatives
Enable inclusive excellence audits and assessments of systems, policies, and processes with concrete recommendations
Collaborate with Program team on learner experience improvements, and retention interventions
Coordinate operational functions for Affinity Groups: manage stipends, coordinate overall events schedule, synthesize feedback, and ensure AGs have data and resources to advise on organizational priorities

Requirements

Committed to Merit America's mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
Demonstrated history of embodying our values, which inform our work and drive our organization's culture
Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusive excellence.
Experience managing individual IE projects and developing detailed project plans with clear objectives and deliverables
Ability to coordinate IE activities across departments and facilitate collaboration between diverse teams
Applied an inclusive lens to core business strategy, shaping policies, programs, or learner products
Ability to handle confidential information with discretion
Contributed meaningfully to psychological safety, engagement, and measurable outcomes in a business setting
Proven ability to synthesize data from multiple sources and turn quantitative and qualitative findings into clear, actionable insights
Strong skills in Excel/Google Sheets, survey design and analysis, and data visualization
Experience creating user-friendly dashboards that make complex information easy to understand and act on
Passion and savvy for developing and delivering asynchronous IE learning modules
Facilitated learning experiences that guide conversations, increase self-awareness, build community, and drive commitment to positive organizational outcomes
Change Management: Experience guiding managers and teams through organizational or culture change, with specific examples of how you helped people adapt to new expectations or practices
Affinity Group/ERG Experience: Prior experience enabling employee resource groups, affinity groups, or peer communities so they feel resourced, heard, and connected to decision-making
Technical Skills: Experience working with SQL, APIs, or databases to extract and analyze people data, uncovering patterns that shaped equity strategy
Manager Enablement: Experience equipping leaders with practical tools for navigating pushback, building buy-in, and sustaining behavior change over time

Benefits

Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
Flexible Spending Account and Health Savings Account
Dependent care Flexible Spending Account
Health Reimbursement Account fully funded by Merit
Education & personal development reimbursement
Catalog of courses for professional learning and development
Short and long-term disability
Unlimited vacation (after a 90-day introductory period)
Paid Parental Leave and Adoption benefits (after 1 year of employment)
11 federally recognized holidays
2 week holiday office closure in December/January
401(k) retirement plan with automatic Merit contribution
Wellness Benefits/Wellness Resources
Discount perks at work program
Phone/technology stipend
Home office setup stipend
Affinity groups and community building via virtual, in-person, and/or regional meetups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementdata analysissurvey designdata visualizationSQLAPIsdashboard creationinclusive excellence trainingquantitative analysisqualitative analysis

Soft Skills

collaborationcommunicationfacilitationchange managementpsychological safetyengagementself-awarenesscommunity buildingownershipcontinuous learning