Client Support Specialist
MeridianLink
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $44,700 - $57,000 per year
About the role
- Coordinate with internal departments to resolve issues and through with the client until completion.
- Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.
- Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training.
- Provide information about products and/or services, answer questions, and resolve problems and issues.
- Complete tasks or activities supporting the implementation of procedures.
- Ensuring inquiries are followed up on and provided a resolution.
Requirements
- Prior education or career experience.
- You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision.
- Ability to determine a course of action based on guidelines and modify processes as needed.
- Exercise judgment within defined procedures to determine appropriate actions.
- Build productive internal and external relationships to resolve mutual problems through collaboration.
- Preferred: Bachelor's degree and 0-2 years of related experience or equivalent work experience.
- Strong relationship-building skills to collaborate on procedures or transactions.
Benefits
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
decision-makingproblem-solvingcollaborationrelationship-buildingjudgmentcommunicationdiscretionprocess modificationtask completioncustomer service
Certifications
Bachelor's degree