Meridian Bird Removal

Customer Care Manager

Meridian Bird Removal

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $50,000 - $60,000 per year

About the role

  • Lead, mentor, and coach Customer Care Representatives (CCRs) and CCR Leads to achieve departmental goals.
  • Conduct one-on-one coaching sessions and provide structured feedback to improve performance and engagement.
  • Partner with the Training Department to enhance onboarding, process documentation, and continuing education.
  • Oversee work order (WO) setup and handoff to ensure accuracy in Salesforce.
  • Manage technician scheduling, confirm availability, and coordinate preservice calls.
  • Arrange and monitor travel within budget and profitability guidelines.
  • Review job completion documentation, surveys, and notes for quality assurance.
  • Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary.
  • Verify all job documentation prior to financial transition.
  • Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.

Requirements

  • **2+ years of management or supervisory experience**, preferably in a customer service or operations/logistics environment.
  • Proven ability to **lead teams**, manage priorities, and deliver results in a remote setting.
  • Strong interpersonal and communication skills with the ability to build trust and motivate others.
  • Experience with **Salesforce**, scheduling systems, or similar customer care platforms preferred.
  • Exceptional organizational skills and attention to detail.
  • Demonstrated ability to think critically, problem-solve, and adapt in a dynamic environment.
Benefits
  • Salary range: **$50,000–$60,000 annually**, based on experience
  • **Health, Dental, Vision, and Accident Insurance**
  • **Life, Short-Term, and Long-Term Disability Insurance**
  • **401(k) Plan with Company Match**
  • **Paid Vacation Plan**
  • Opportunities for growth and professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
management experiencesupervisory experiencecustomer serviceoperationslogisticscritical thinkingproblem-solvingattention to detail
Soft Skills
leadershipinterpersonal skillscommunication skillsteam motivationorganizational skillsadaptabilityaccountabilitypositivityteamwork