Meridian Bird Removal

Customer Support

• Lead, mentor, and coach Customer Care Representatives (CCRs) and CCR Leads to achieve departmental goals.
• Conduct one-on-one coaching sessions and provide structured feedback to improve performance and engagement.
• Partner with the Training Department to enhance onboarding, process documentation, and continuing education.
• Oversee work order (WO) setup and handoff to ensure accuracy in Salesforce.
• Manage technician scheduling, confirm availability, and coordinate preservice calls.
• Arrange and monitor travel within budget and profitability guidelines.
• Review job completion documentation, surveys, and notes for quality assurance.
• Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary.
• Verify all job documentation prior to financial transition.
• Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.

Customer Care Manager – Logistics

Customer Care Manager

Account Manager

• Manage and grow a book of business consisting of several top-performing national accounts
• Build, maintain, and protect long-term customer relationships
• Identify opportunities to expand services and increase revenue within existing accounts
• Conduct monthly touchpoints and quarterly business reviews with key clients
• Follow up post-service to ensure customer satisfaction and resolve any issues
• Request referrals to expand partnerships and identify new opportunities
• Facilitate clear handoffs to Operations and Administrative teams
• Prospect and acquire new customers through multiple channels
• Actively manage a top target account list
• Leverage LinkedIn and networking tools to engage decision-makers
• Qualify and prioritize leads to maintain a strong sales pipeline
• Secure signed Master Service Agreements with qualified clients
• Attend trade shows and industry events as needed
• Educate prospects on Meridian’s unique process and service approach
• Identify client needs through thoughtful questioning and active listening
• Develop tailored, service-based solutions for large-scale opportunities
• Clearly articulate Meridian’s value and differentiation from competitors
• Learn about Meridian’s wide array of services including our Fortify Team
• Stay up to date on industry and customer changes
• Work closely with national customers by building long-term relationships, understanding their business needs, and delivering consultative solutions that drive value, retention, and sustainable growth
• Thrive in a fast-paced, growth-driven environment, and is motivated by the opportunity to take ownership of accounts, pursue new business, and deliver measurable results.

National Account Manager

Operations

• Provide in-field training, coaching, and support to Bird Removal Technicians
• Conduct regular field visits, evaluations, and performance reviews
• Analyze field metrics and drive improvement
• Partner with Training to develop customized training plans
• Interview and support hiring of new technicians
• Enforce standard operating procedures, safety standards, and company policies
• Motivate teams and troubleshoot operational challenges

Customer Care Manager – Logistics

Customer Care Manager

National Account Manager

Field Operations Supervisor