Client Service Associate
Mariner
Client Support Logistics Guide, Third Shift
Mercury
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $58,000 - $62,000 per year
Job Level
Mid-LevelSenior
About the role
- Respond to client shipping requests and inquiries via emails and phone
- Provide clients consultative guidance on which of our services will best meet their needs
- Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays
- Work directly with clients and provide prompt response to service
- Book client shipments with a broad network of Mercury partners
- Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials
- Use our internal Transportation Management Software
- Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment
- Add vendor and client charges to shipment info to streamline invoicing
- Comply with all company business processes, procedures and work instructions
Requirements
- 4-year degree or 3 years experience in client support, call center or other relevant experience
- Ability to understand current and future needs of our clients
- Experience with the Microsoft Office suite
- A willingness to learn and work in a start-up environment
- Good oral and written communication skills, in person and electronically
- Demonstrated ability to resolve problems quickly and collaboratively
- Strong organizational and follow-through skills
- Exceptional work ethic
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client supportshipping documentationproblem resolutioninvoicing
Soft skills
communicationorganizational skillscollaborative problem solvingwork ethicadaptability
Certifications
4-year degree