2nd Shift Client Support Logistics Guide
Mercury
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $58,000 per year
Job Level
JuniorMid-Level
About the role
- Respond to client shipping requests and inquiries via emails and phone
- Provide clients consultative guidance on which of our services will best meet their needs
- Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays
- Book client shipments with a broad network of Mercury partners
- Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials
- Use our ZenDesk CRM and internal Transportation Management Software
- Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment
- Add vendor and client charges to shipment info to streamline invoicing
Requirements
- Bachelor's Degree
- 1-2 Years of work experience
- Ability to understand current and future needs of our clients
- Experience with Microsoft Office suite
- Good oral and written communication skills, in person and electronically
- Demonstrated ability to resolve problems quickly and collaboratively
- Strong organizational and follow-through skills
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
shipping documentationshipment trackinginvoicing
Soft skills
communication skillsproblem-solvingorganizational skillscollaborative skills
Certifications
Bachelor's Degree