Provide technical support and solutions to complex problems that other levels of technicians are not able to resolve including Windows operating system and Apple/Mac desktop and laptops
Participates in various Technical Support special projects
Schedule and/or coordinate vendor service calls for repairs, installations, equipment removal, and preventive maintenance
Provide mentoring to less experienced positions
Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week

Requirements

Minimum Bachelor’s degree in computer science, or associate degree plus 2 years of tech support experience
Completion of related industry certifications such as CompTIA A+, ITIL, PC, or JAMF equivalent recommended
Preferred: Microsoft Certifications for Azure recommended
Minimum 3-6 years of prior Computer Support experience in a corporate environment
Preferred: 5 or more years of experience supporting Windows and/or Mac OS in an enterprise environment
2 or more years of experience with ticketing systems such as ServiceNow
2 or more years of experience with enterprise application such as Tanium, Azure, M365, etc.
1 or more years of experience providing technical mentoring or leadership.
Thorough knowledge of information management practices and procedures for Windows Operating System, Microsoft Office, and Enterprise Apple/Mac devices

Benefits

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportWindows operating systemApple/Mac desktopticketing systemsenterprise applicationsinformation management practicesMicrosoft Officepreventive maintenancementoringproblem-solving

Soft Skills

communicationleadershiporganizationalmentoringteam collaborationtime managementcustomer serviceadaptabilityattention to detailcritical thinking

Certifications

Bachelor's degree in computer scienceassociate degreeCompTIA A+ITILMicrosoft Certifications for AzureJAMF equivalent